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11. Failure and Solutions
Please refer to the following before contacting Customer Service Centre for service / repair:
Unit does not work:
Check if the power cord is plugged in correctly, power is available and the front panel is installed
correctly.
The Remote Control does not work:
Please check whether the battery is placed correctly and has enough capacity. First
try changing the battery. The remote control must be directed at the unit`s front side with the IR-Receiver.
The unit is noisy:
Check if the foil on the filter is still inside and remove it. Also check the pollution level of the filter-element.
A polluted filter can also be the reason for more loudness.
Reduced air flow at the air outlet:
Please make sure that the air outlet is not blocked. If the filter element is increasingly
saturated by particles, dust and allergens, it should then be replaced with a new filter.
Odors or dirt in the air are not being filtered. Loud operation noise level:
Please make sure, that air inlet and air outlet are not blocked and clean them carefully with a vacuum cleaner. Take the filter
unit out of the air purifier and clean the filter-set carefully with a vacuum cleaner or replace the filter-set with a new one.
Using the alfdaCleanAIR-Filter element:
There is the possibility to reactivate the HIMOP filter (odor filter) - Please remove the
textile pre-filter and place the filter element in the sunlight for several hours.
NOTE:
The dark side has to be upwards. Hereby
the function of the HEPA-Filter is not affected, also the durability is not extended.
Using the alfdaTrueHEPA-Filter element: Only particle-borne odors can be filtered, gaseous odors remain unfiltered. If
necessary please use the alfdaCleanAIR-Filter element or the alfdaAntiSMOKE-Filter element.
In case of no improvement, the filter element has to be replaced
12. Warranty conditions
Our products are subject to strict quality control. If your air purifier should still not be functioning properly, we regret this
and ask you to contact the authorized customer service.
The warranty period is 2 years from date of purchase. The guarantee is for the country to which the air purifier was
delivered from the dealer. Devices, that have material and workmanship defects are repaired or replaced at our discretion
during the warranty period. Exchanged devices or parts of devices become our property. It does not extend the warranty
period nor does it initiate a new warranty in transition.
Warranty claims must be submitted immediately after becoming aware of the defect within the warranty period.
In order to claim the warranty service involves the following steps:
Please contact the customer service by e-mail ([email protected]) and describe the problem. Please note the invoice
number and your name in this e-mail.
If a return is agreed upon, send the unit securely packaged at your expense to our service. Include a copy of the invoice
on which you note the defect. If the defect is under our warranty, you will get a repaired or new device sent on our costs.
