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www.aleratec.com

31

Technical Support FAX Back Form

Aleratec, Inc.
Technical Support Fax Back Form

Please record the following information to help expedite any warranty claim:

Model No.:  _____________ Serial No.:  ____________________________

Date Purchased:  _______________________________________________

Place of Purchase: ______________________________________________

To: Technical Support Group FAX: 1-818-678-0483

FROM:  _____________________FAX:  ____________________________

E-MAIL:   ____________________________________________________

RE:  ________________________TEL:  ____________________________

DATE: _______________# OF PAGES:  ____________________________

I am experiencing the following problems with my 

RoboJet Disc AutoPrinter

:

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

By answering these questions, your problem will be solved more rapidly. 

Make copies as necessary. You can reach us electronically at: www.aleratec.

com on the internet. 

Содержание Robojet Disc Autoprinter

Страница 1: ...USER GUIDE Aleratec RoboJet Disc AutoPrinter with Continuous Ink System Part No 360105 ...

Страница 2: ...kup copy Copyright 2012 Aleratec Inc 9851 Owensmouth Avenue Chatsworth CA 91311 U S A Aleratec is a registered trademark and RoboJet Disc AutoPrinter is a trademark of Aleratec Inc Check out Aleratec Online Blog Aleratec com Facebook com Aleratec Twitter com Aleratec YouTube com Aleratec Please record the following information to help expedite any warranty claim Model No _ _____________________ Se...

Страница 3: ...ause harmful interference to radio or television reception which can be verified by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an electrical outlet on a circuit that is different f...

Страница 4: ...www aleratec com ...

Страница 5: ... and Software Requirements 6 Operation 6 Transportation 6 Installing Aleratec s RoboJet Disc Autoloader Software 7 Setup Autoloader 9 Using the RoboJet AutoPrinter 13 Powering on the Printer 13 Getting to know the Aleratec Autoloader application 16 Using the Aleratec RoboJet Disc Autoloader Application 18 Troubleshooting 20 Specifications 24 Technical Support 26 Service and Support 27 Technical Su...

Страница 6: ...www aleratec com ...

Страница 7: ... Disc Autoloader is a fully automatic disc printing system Features include Up to 100 disc capacity High capacity continuous ink system Add more blanks and remove finished discs while the system is printing 6 color process and up to 5 780 DPI resolution Easy installation Included Items See included printer User Guide for items that should be included with printer A USB2 0 Hub B USB cable C Disc Bi...

Страница 8: ...leratec com 2 Introduction Key Items on the Disc Autoloader A Disc Holder Post Slots B Disc Load Mechanism C Disc Bin Holder D Autoloader Disc Tray E Printer Mode Switch F USB Port G Power Port C F G B E A D ...

Страница 9: ... in a place subject to direct sunlight excessive dust mechanical vibration or shock 4 Good care will help assure maximum product life Improper operating environment and misuse may void the warranty Before installing your RoboJet Disc AutoPrinter with Continuous Ink System please read the following Location Avoid placing the RoboJet Disc AutoPrinter with Continuous Ink System in a location subject ...

Страница 10: ...eratec com 4 Precautions Printer Requirements The disc autoloader is designed to work specifically with the included inkjet printer Installation on other printers is not supported and will void your warranty ...

Страница 11: ... AutoPrinter with Continuous Ink System you must first contact the service department to purchase a new shipping container for a small fee Check for all the components and proceed to the next step Printer Installation Install Printer Follow the instructions that came with the printer and install the printer Connect the printer to your computer using the included hub Make sure all required supporti...

Страница 12: ...ure as condensation may form inside Operating the RoboJet Disc AutoPrinter immediately after a sudden increase in temperature may result in damage Transportation Keep the original packing materials for future moving or shipping of the RoboJet Disc AutoPrinter with Continuous Ink System WARNING When transporting the included printer be sure to follow the included transportation instructions EXACTLY...

Страница 13: ... have to start this program manually In order to do it you have to go to My Computer Windows XP or Computer Windows Vista 7 right click on the CD DVD drive that you are using select Explore Open and double click on AUTORUN exe If your PC does not have an optical drive that can read CDs contact Aleratec support with your purchase information 2 Install the Prolific Driver 3 Install the NET Framework...

Страница 14: ...p wizard will guide you through several screens to configure the installation Choose a Typical setup and continue on until the installation is complete 6 Once the installation has been completed successfully you will see shortcuts for the Aleratec RoboJet Disc Autoloader application on your desktop ...

Страница 15: ...www aleratec com 9 Installation 1 Make sure that the printer is OFF when setting up the disc autoloader Open manual feed door on printer Set Up Disc Autoloader 2 Remove printer paper feed tray ...

Страница 16: ...www aleratec com 10 Installation 3 Insert disc autoloader into printer disc tray slots at a 45 degree angle 4 Lay disc autoloader down on table 45 ...

Страница 17: ...www aleratec com 11 Installation 6 Attach disc bin 5 Insert disc holder posts ...

Страница 18: ...2 0 hub and attach hub to the computer Both the printer and disc autoloader must be connected to your PC using the included USB2 0 hub in order for the disc autoloader software to work properly Note Make sure the RoboJet software driver installation is complete before connecting the disc autoloader to the computer USB2 0 Hub ...

Страница 19: ...e absence of the disc tray Whenever the printer is powered on the Printer Mode Switch must be in the paper mode which is indicated by a paper icon indicating the switch position Once the printer has initialized and shows a steady green light on its power button then the Printer Mode Switch can be pushed forward to the disc icon position which signals to the printer that discs are to be printed 1 M...

Страница 20: ...www aleratec com 14 Using the RoboJet Disc AutoPrinter Powering on the Printer 2 Power on the printer 3 Wait for printer to initialize and show a steady green indicator on its power button ...

Страница 21: ...able surface that resists moisture smears and smudges and is slightly thicker than standard discs As a result the unit can only process up to 85 HydroGuard discs before completed discs in the output bin must be removed Some types of discs are also stickier than others especially when taken from a brand new spindle It often helps to fan these discs prior to loading them into the disc autoloader bri...

Страница 22: ...d Disc Vibration Number Disc vibrations are used to insure that discs are dispensed properly by vibrating the tray hinge This sets the number of additional vibrations on top of the preset of 2 vibrations H Load Disc button Sends a command to the disc autoloader to load a disc into the disc tray I Flip Up button Sends a command to the disc autoloader to reset the disc release hinge on the disc tray...

Страница 23: ...er If the correct components are not found the Device Status will display Device Not Ready and no printer will show up in the Printer Status Panel If this happens please check that your printer and disc autoloader are installed correctly and being recognized properly by your computer Once all the components are installed properly click the Refresh Devices button to rescan your computer s hardware ...

Страница 24: ...atec com 18 Using the RoboJet Disc AutoPrinter Using the Aleratec RoboJet Disc Autoloader Application 2 To begin printing just click on the Start Autoloader button The Device Status will show Autoloader Started ...

Страница 25: ...may now use Epson Print CD or any other optical disc printing application to print your discs When configuring the print settings make sure to choose the appropriate media type for the printer 4 When your discs are printing an Epson CD DVD tray not set correctly warning message will appear Please ignore this warning ...

Страница 26: ...m 20 Troubleshooting 1 Autoloader not being detected Make sure that both the printer and disc autoloader are connected to the computer using the included USB2 0 hub and that they are connected to the correct hub ports ...

Страница 27: ...em with your printer installation Check to make sure that your printer is being detected properly and that you can print from it Make sure the disc autoloader unit is positioned correctly see page 3 3 Epson CD DVD tray not set correctly warning message appears when printing This is normal Please ignore ...

Страница 28: ...as not been dispensed properly into the disc collection bin Clear the disc and click the Continue button 6 No Disc Loaded Error There are not enough blank discs in the disc autoloader to complete the job Load blank discs and click the Continue button This error can also happen when a completed disc has not been dispensed properly If this is the case clear the disc s and click the Continue button D...

Страница 29: ... not being pulled into the disc autoloader correctly 1 Abort any ongoing processes 2 Stop the RoboJet Disc Autoloader application by clicking the Stop Autoloader button 3 Slide the Printer Mode Switch to the paper position 4 Remove the disc autoloader from the printer 5 Click the Tray In button on the RoboJet Disc Autoloader screen 6 Push the disc tray back into the unit and make sure the B and C ...

Страница 30: ...e up more space in the disc bin and reduce the total capacity of the disc autoloader The unit has been designed so that you can remove completed discs while a job is in progress allowing you to increase a job s capacity 10 Discs are frequently getting stuck when being loaded from the dispenser or dropping into the disc bin Some types of discs are also stickier than others especially when taken fro...

Страница 31: ...0 Disc Autoloader Dimensions without disc bin or guide rods Width 12 75 inches 324mm Height 7 75 inches 197mm Length 11 inches 280mm Printer Dimensions Width 21 1 inches 537mm Height 7 4 inches 188mm Length 11 4 inches 289mm Disc Autoloader Weight 1 2kg 2 6lb Printer Weight 6 2kg 13 7lb Disc Autoloader Electrical Specifications Input Voltage 100 240V AC Input Frequency 50 60 Hz Printer Electrical ...

Страница 32: ... Grade Blu ray recordable 25 Pack media 4x BD R part number 370102 6x BD R part number 370104 Check the Aleratec website at www aleratec com for additional Inkjet printable media RoboJet Disc AutoPrinter Ink Black Part 410100 RoboJet Disc AutoPrinter Ink Cyan Part 410101 ERP 64 99 RoboJet Disc AutoPrinter Ink Magenta Part 410102 ERP 64 99 RoboJet Disc AutoPrinter Ink Yellow Part 410103 ERP 64 99 R...

Страница 33: ...alling 1 Serial Number the serial number is located on the bottom of the RoboJet Disc Autoloader 2 Any questions or problems please provide enough information so our technical staff can recreate and diagnose it Technical Support Addresses and Phone Numbers X X By e mail support aleratec com m Skype support aleratec com X X By Telephone 1 818 678 0484 Technical Support Group can be reached 8 00 AM ...

Страница 34: ...oduct was originally purchased for use not re sale from Aleratec Inc an Aleratec Inc authorized dealer or distributor or any other Aleratec Inc approved reseller for this product This product is warranted to be free from defects in workmanship and material for a period of 90 days from the date of your original purchase or up to 3000 prints If the product fails during normal and proper use within t...

Страница 35: ...nc shall not be liable for any direct indirect special incidental products or consequential damages including but not limited to any loss of data or loss of profits or business regardless of the form of action or theory of liability resulting from any defect in or use of this product even if Aleratec Inc has been advised of the possibility of such damages In any event the liability of Aleratec Inc...

Страница 36: ...e may be other than new but will be in good working order and become your property at the time of exchange At the same time the exchanged products or parts become the property of Aleratec Inc When shipping the subsystem for service you agree to insure the system to prepay shipping charges to prepare the system as instructed and to use the original shipping container or equivalent Any service outsi...

Страница 37: ..._________________________________ RE _ ________________________TEL _ ____________________________ DATE ________________ OF PAGES _ ____________________________ I am experiencing the following problems with my RoboJet Disc AutoPrinter _____________________________________________________________ _____________________________________________________________ __________________________________________...

Страница 38: ...Document Number 360105_UG_ENG_Rev A Copyright 2012 Specifications subject to change without notice Aleratec Inc 9851 Owensmouth Avenue Chatsworth CA 91311 U S A www aleratec com ...

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