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www.alen.com 1-800-630-2396
TROUBLESHOOTING TIPS
How do I reset the filter indicator lights? I put in a new filter but the red or
yellow lights are still illuminated.
After changing the filter, RESET the filter indicator by holding down the FILTER button for five
seconds while the unit is ON. The light above the FILTER button should reset to green.
How do I find out what electric specifications my unit needs?
Please refer to the rating label on the back of the unit. Here you will find your unit’s voltage,
hertz, amps, and outlet requirements.
Can I clean the filter?
The black mesh layer on the front of the filter, known as the Prefilter, captures large dust and
hair. This layer is held on with Velcro®-like strips. This Prefilter can be vacuumed in place or
replaced with a new prefilter to maintain efficient operation of the unit. No other layers or parts
of the filter can be washed, cleaned or otherwise reused. Please replace the filter regularly to
maintain optimal performance.
I have an issue not listed in this manual.
Please visit www.alen.com and send us a message at [email protected] or call
1-800-630-2396 during business hours. A customer service representative will respond to
your inquiry in a timely manner.
What information do I need when I contact customer service for warranty?
Please refer to the rating label on the back of the unit. This rating label has your unit’s serial
number and other important information we need to assist you.
WARNING! RISK OF ELECTRIC SHOCK - To reduce risk of electric shock, do not perform
any servicing other than that contained in the operating instructions.
