15
3.
Hardware
problem.
You may:
1. Try to logon from another location;
2.
Update
the
software;
3. Check the hardware or use another data card and retry.
6. Q: Why does the prompt “No available connection profile. Please set
an available default one in connection profile” appear?
A: Please add a connection profile manually.
7. Q: It failed to connect to the internet
A: Please make sure the connection profile and settings are correct.
8. Q: The connection speed and data transfer rates are too slow
A: Please check the local network signal strength.
9. Q: Sending an SMS failed
A: Please make sure the SMS center number is correct.
10. Q: I cannot receive an SMS
A: Please check whether your SIM/USIM card’s memory is full.
11. Q: Why can I only save part of the name when adding a new
contact?
A: The SIM/USIM card can only hold 12 SBC characters, and 6 DBC
characters.
12. Q: Does it support roaming?
A: This depends on the local operator. Please check with your local
operator or service provider.
Installation Guide for Mac
This manual describes the operations of the connect application.
This application requires MAC OS X10.4.9 or later.
1.
To install the MODEM connect application on MAC OS X. Please
