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My phone can't charge properly
Make sure that you are using the
Alcatel
charger that
comes with the phone.
If your phone has a removable battery, make sure that
your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging
in the charger.
Make sure that your battery is not completely
discharged; if the battery power has been empty for
a long time, it may take around 20 minutes to display
the battery charging indicator on the screen.
Make sure that charging is carried out under normal
conditions (0°C (32°F) to 40°C (104°F )).
When abroad, check that the voltage input is
compatible.
My phone can't connect to a network or "No service"
is displayed
Try connecting to the network by moving to another
physical location.
Verify the network coverage with your operator.
Check with your operator that your SIM card is valid.
Try connecting at a later time if the network is
overloaded.
My phone can't connect to the internet
Make sure that the internet access service of your SIM
card is available.
Check your phone's internet connection settings.
Make sure that you are in a place with network
coverage.
Try connecting at a later time or another location.
Invalid SIM card
Make sure that the SIM card has been correctly
inserted.
Make sure that the chip on your SIM card is not
damaged.
Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
Make sure that you have dialled a valid number and
have touched
Call
.
For international calls, check the country and area
codes.
Make sure that your phone is connected to a network,
and the network is not overloaded or unavailable.
Check your subscription status with your operator
(credit, SIM card valid, etc.).
Make sure that you have not barred outgoing calls.
Make sure that your phone is not in aeroplane mode.
