69
70
35
Troubleshooting ................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may affect its
•
performance.
Use User Data Format to perform phone formatting, (to reset User
•
Data format, hold down # while simultaneously pressing the power on/
off key). ALL User phone data: contacts, photos, messages and files,
downloaded applications like MRE games will be lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn
•
your phone on
Check the battery power level, charge for at least 20 minutes
•
If it still does not work, please use User Data Format to reset the
•
phone
My phone has not responded for several minutes
Restart your phone by pressing and holding the
•
key
Remove the battery and re-insert it, then restart the phone
•
If it still does not work, please use User Data Format to reset the
•
phone
My phone turns off by itself
Check whether your phone is locked when not in use, and make sure you
•
don't accidentally turn off your phone when locking it by pressing the power
key.
Check the battery charge level
•
If it still does not work, please use User Data Format to reset the
•
phone
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the
•
charger from the box
Make sure your battery is inserted properly and clean the battery
•
contact if it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery
•
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to
•
+40°C)
When abroad, check that the voltage input is compatible
•
My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually (see page 62)
•
Try connecting at a later time if the network is overloaded
•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one
•
printed on your warranty card or box
Make sure that the internet access service of your SIM card is available
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 14)
•
Make sure the chip on your SIM card is not damaged or scratched
•
Make sure the service of your SIM card is available
•
