13
Troubleshooting
Before contacting the service centre, you are advised to
follow the instructions below:
•
You are advised to fully charge ( ) the battery for optimal
operation.
•
Avoid storing large amounts of data in your tablet as this
may affect its performance.
•
Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet
data: contacts, photos, and files, downloaded applications
will be lost permanently. It is strongly advised to fully back
up the tablet data and profile before doing formatting and
upgrading.
My tablet cannot be switched on or is frozen
•
When the tablet cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed,
then try to switch on again.
•
When the tablet falls into a loop during power on-off
animation and the user interface cannot be accessed, press
the Power key to Pop up the options, then long press "Power
Off" to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
•
Restart your tablet by long pressing the Power key for about
10 seconds.
My tablet turns off by itself
•
Check that your screen is locked when you are not using
your tablet, and make sure the Power key is not mis-
contacted due to unlocked screen.
•
Check the battery charge level.
My tablet can’t charge properly
•
Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
•
Make sure charging is carried out under normal conditions
(0°C to +40°C).
•
When abroad, check that the voltage input is compatible.
