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120
My phone can't charge properly
•
Make sure you are using an ALCATEL ONETOUCH charger from the
box.
•
Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C to
+40°C).
•
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or “No service” is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually (see “11.1.8 More\Mobile
network
s
”)
•
Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see “
Inserting or
removing the SIM card
”).
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have touched
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in flight mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM card
valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
I can't find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume Up/
Down
key.
•
Check the network strength .
•
Make sure that the receiver, connector or speaker on your phone is
clean.
•
Make sure that the microphone, receiver or speaker is clean and dry, if
the device has been immersed in water.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription includes
this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
