115
116
Troubleshooting..........................
Before contacting the service center, you are advised to follow the
instructions below:
•
You are advised to fully charge ( ) the battery for optimal operation.
•
Avoid storing large amounts of data in your smart phone as this may
affect its performance.
•
Use
Factory data reset
and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power
key and the
Volume up
key at the same time). ALL User phone
data: contacts, photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the phone
data and profile via Smart suite before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
•
Check the battery power level, charge for at least 20 minutes.
•
If it still does not work, please reset the phone using the
Power
key
and the
Volume up
key.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
My phone turns off by itself
•
Check that your screen is locked when you are not using your phone,
and make sure the
Power
key is not mis-contacted due to unlocked
screen.
•
Check the battery charge level.
My phone cannot charge properly
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C
(32°F) to +40°C (104°F)).
•
When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Try selecting the available network(s) manually (see “
11.1.7 Mobile
networks
”)
•
Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Check your phone's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and have touched
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network, and the network is
not overloaded or unavailable.
•
Check your subscription status with your operator (credit, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is received
•
Check that you have subscribed to this service with your operator.
•
Your caller has concealed his/her name or number.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume Up/
Down
key.
•
Check the network strength
.
Содержание one touch Pop icon
Страница 1: ...1 2...
