40
41
ALCATEL ONE TOUCH Mobile
Phones Limited Warranty �����������������
TCT Mobile North America LTD warrants to the original retail purchaser of this wireless
device, that should this product or part thereof during normal consumer usage and
condition, be proven to be defective in material or workmanship that results in product
failure within the first six (6) months from the date of purchase as shown on your original
sales receipt. Such defect(s) will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are also warranted
against defects and workmanship that results in product failure within the first six (6) months
period from the date of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) and the company’s option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the following
conditions occur:
•
Non-compliance with the instructions for use or installation, or with technical and safety
standards applicable in the geographical area where your cellphone is used;
•
Connection to any equipment not supplied or not recommended by TCT Mobile;
•
Modification or repair performed by individuals not authorized by TCT Mobile or its
affiliates;
•
Acts of god such as Inclement weather, lightning, power surges, fire, humidity, infiltration
of liquids or foods, chemical products, download of files, crash, high voltage, corrosion,
oxidation;
•
Removal or altering of the wireless devices event labels or serial numbers (MEID);
•
Damage from exposure to water or other liquids, moisture, humidity, excessive
temperatures or extreme environmental conditions, sand, excess dust and any condition
outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such as framing and
non-operative parts.
There are no express warranties, whether written, oral or implied, other than this printed
limited warranty or the mandatory warranty provided by your jurisdiction. In no event shall
TCT Mobile or any of its affiliates be liable for incidental or consequential damages of any
nature whatsoever, including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling (877-702-3444) or
going to www.alcatelonetouch.com. We have placed many self-help tools that may help you
to isolate the problem and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited warranty due to time
or condition we have other options that you may utilize our out of warranty repair options.
To obtain hardware repairs or replacement within the terms of this warranty, contact TCT
Mobile to get an RMA number, include a copy of the original proof of warranty coverage (e.g.
original copy of the dated bill of sale, invoice), the consumer’s return address, your wireless
carrier’s name, alternate daytime cellphone number, and email address with a complete
problem description. Only ship the wireless device. Do not ship the SIM card, memory cards,
or any other accessories such as the power adapter. You must properly package and ship the
wireless device to the repair center.
TCT Mobile is not responsible for wireless devices that do not arrive at the service center.
Upon receipt, the service center will verify the warranty conditions, repair, and return your
wireless device to the address provided.
Prolonged exposure to music at full volume on the music player may damage the
listener's hearing. Set your cellphone volume safely. Use only headphones
recommended by TCT Mobile Limited and its affiliates.
