36
37
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I cannot access my voicemail
•
Make sure your operator’s voicemail number is correctly entered
in "My numbers".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and
check MMS parameters.
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be swamped, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•
Install ALCATEL Android Manager first of all.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the PC Suite Agent has
activated.
•
Check that you have ticked the checkbox of USB debugging in
Settings\Applications\Development\USB debugging
•
Check that your computer meets the requirements for ALCATEL
Android Manager Installation.
•
Make sure that you’re using the right cable from the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Select the Micro-SD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible
to other users.
•
Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3
hours).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
•
Switch on the backlight upon request.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or
increase their auto-check interval.
•
Exit background-running applications if they are not being used
for a long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
•
This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
Medoc lite_OT983_EN_QG.indd 36-37
8/21/2012 2:14:53 PM
