US
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Troubleshooting
Please refer to the instructions below before contacting our
aftersales service:
Your GO WATCH cannot be detected or fails to pair
with your phone
•
Press the
Power
or
Back
key to light up the screen. Your
GO WATCH can be detected for only 3 minutes after the
screen is off.
•
Turn on Bluetooth if it is disabled.
•
Enable the Bluetooth service to search for devices.
How to unpair your GO WATCH from an iOS device?
After touching
Watch
\
Settings
\
Disconnet Current
Watch
, remember to remove the watch in
Settings
\
Bluetooth
\
Your Device
\
Forget this Device
. Otherwise,
the watch cannot be reconnected.
Your GO WATCH often disconnects from your phone
•
The background Onetouch Move service stops. Restart the
application.
•
Make sure your GO WATCH is not too far away from
your phone.