22
23
•
Make sure charging is carried out under normal
conditions (0°C (32°F) to +40°C (104°F))
•
When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No
service” is displayed
•
Try connecting in another location
•
Verify the network coverage with your operator
•
Check with your operator that your SIM card is valid
•
Try selecting the available network(s) manually
•
Try connecting at a later time if the network is
overloaded
My phone cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same
as the one printed on your warranty card or box
•
Make sure that the internet access service of your SIM
card is available
•
Check your phone's Internet connecting settings
•
Make sure you are in a place with network coverage
•
Try connecting at a later time or another location
Invalid SIM card
•
Make sure the SIM card has been correctly inserted
•
Make sure the chip on your SIM card is not damaged
or scratched
•
Make sure the service of your SIM card is available
Unable to make outgoing calls
•
Make sure you have dialed a valid number and press
key
•
For international calls, check the country and area codes
•
Make sure your phone is connected to a network, and
the network is not overloaded or unavailable
•
Check your subscription status with your operator
(credit, SIM card valid, etc.)
•
Make sure you have not barred outgoing calls
•
Make sure that your phone is not in flight mode
Troubleshooting������������
Before contacting the service center, you are advised to
follow the instructions below:
•
You are advised to fully charge (
) the battery for
optimal operation.
•
Avoid storing large amounts of data in your phone as this
may affect its performance.
and carry out the following checks:
My phone is frozen or cannot switch on
•
Check the battery contacts, remove and reinstall your
battery, then turn your phone on
•
Check the battery power level, charge for at least 20
minutes
•
If it still does not work, please use User Data Format to
reset the phone
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
key
•
Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
•
Check whether your phone is locked when not in use, and
make sure you don't accidentally turn off your phone when
locking it by pressing the power key.
•
Check the battery charge level
My phone cannot charge properly
•
Make sure you are using an ALCATEL ONE TOUCH
battery and the charger from the box
•
Make sure your battery is inserted properly and clean
the battery contact if it’s dirty. It must be inserted before
plugging in the charger
•
Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may
take around 20 minutes to display the battery charger
indicator on the screen.
