Alcatel 5036A Скачать руководство пользователя страница 19

37

38

Use 

• 

Factory data reset

 and Mobile Upgrade tool to perform 

phone formatting or software upgrading (to reset factory data, 
hold down the 

Power 

key and the 

Volume up

 key at the same 

time under power off mode). ALL User phone data: contacts, 
photos, messages and files, downloaded applications will be lost 
permanently. It is strongly advised to fully backup the phone data 
and profile via ONE TOUCH Center before doing formatting 
and upgrading. 

and carry out the following checks:

My phone is frozen or cannot be switched on 

Check the battery contacts, remove and reinstall your battery, then 

• 

turn your phone on.
Check the battery power level, charge for at least 20 minutes.

• 

Press and hold 

• 

Power

 key for more than 7 seconds to try to restart.

If it still does not work, please reset the phone using the 

• 

Power 

key and the 

Volume up

 key.

If it still does not work, please use Factory data reset to reset the 

• 

phone or FOTA/Mobile Upgrade to upgrade software.

My phone has not responded for several minutes

Restart your phone by pressing and holding the 

• 

Power

 key.

Remove the battery and re-insert it, then restart the phone 

• 

If it still does not work, please use Factory data reset to reset the 

• 

phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

Check that your screen is locked when you are not using your 

• 

phone, and make sure the 

Power

 key is not mis-contacted due 

to unlocked screen.
Check the battery charge level.

• 

If it still does not work, please use Factory data reset to reset the 

• 

phone or FOTA/Mobile Upgrade to upgrade software.

My phone cannot charge properly

Make sure you are using an ALCATEL ONE TOUCH battery and 

• 

the charger from the box.
Make sure your battery is inserted properly and clean the battery 

• 

contact if it’s dirty. It must be inserted before plugging in the 
charger.
Make sure that your battery is not completely discharged; if the 

• 

battery power is empty for a long time, it may take around 20 
minutes to display the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C 

• 

(32°F) to +40°C (104°F)).
When abroad, check that the voltage input is compatible.

• 

My phone cannot connect to a network or "No service" 
is displayed

Try connecting in another location.

• 

Verify the network coverage with your operator.

• 

Check with your operator that your SIM card is valid.

• 

Try selecting the available network(s) manually 

• 

Try connecting at a later time if the network is overloaded.

• 

My phone cannot connect to the Internet

Check that the IMEI number (press *#06#) is the same as the one 

• 

printed on your warranty card or box.
Make sure that the internet access service of your SIM card is available.

• 

Check your phone's Internet connecting settings.

• 

Make sure you are in a place with network coverage.

• 

Try connecting at a later time or another location.

• 

Invalid SIM card

Make sure the SIM card has been correctly inserted (see "Inserting 

• 

or removing the SIM card").
Make sure the chip on your SIM card is not damaged or scratched.

• 

Make sure the service of your SIM card is available.

• 

Unable to make outgoing calls

Make sure you have dialed a valid number and have touched 

• 

Call

.

For international calls, check the country and area codes.

• 

Make sure your phone is connected to a network, and the network 

• 

is not overloaded or unavailable.
Check your subscription status with your operator (credit, SIM 

• 

card valid, etc.).
Make sure you have not barred outgoing calls.

• 

Make sure that your phone is not in airplane mode.

• 

Unable to receive incoming calls

Make sure your phone is switched on and connected to a network 

• 

(check for overloaded or unavailable network).
Check your subscription status with your operator (credit, SIM 

• 

card valid, etc.).
Make sure you have not forwarded incoming calls.

• 

Make sure that you have not barred certain calls.

• 

Make sure that your phone is not in airplane mode.

• 

The caller’s name/number does not appear when a call is 
received

Check that you have subscribed to this service with your operator.

• 

Your caller has concealed his/her name or number.

• 

I cannot find my contacts

Make sure your SIM card is not broken.

• 

Make sure your SIM card is inserted properly.

• 

Import all contacts stored in SIM card to phone.

• 

IP4744_5036A_5037A_Eng_USA_03_130925.indd   37-38

IP4744_5036A_5037A_Eng_USA_03_130925.indd   37-38

2013-9-25     5:44:06

2013-9-25     5:44:06

Содержание 5036A

Страница 1: ...such as a holster or otherwise maintain a distance of 10 mm from the body to ensure compliance with RF exposure requirements Note that the product may be transmitting even if you are not making a pho...

Страница 2: ...to select from Power off Restart Airplane mode Quick start Press and hold Power on Press to mute the ringtone when there s an incoming call Press and hold for more than 7 seconds to restart the phone...

Страница 3: ...lip the cover then remove the battery Installing the microSD card To install please insert the external microSD card into the slot with the gold contact facing down To remove the external microSD card...

Страница 4: ...ther Home screen is provided in an extended format to allow more space for adding applications shortcuts etc Slide the Home screen horizontally left and right to get a complete view of the Home screen...

Страница 5: ...a from GPS Notification icons New text or multimedia message Missed call Problem with SMS or MMS delivery Call on hold New Hangouts message Call forwarding is on New voicemail Uploading data Upcoming...

Страница 6: ...o be repositioned to activate the Move mode drag the item to the desired position and then release You can move items both on the Home screen and the Favorite tray Hold the icon on the left or right e...

Страница 7: ...eyboard orientation Turn the phone sideways or upright to adjust the Onscreen Keyboard orientation You can also adjust it by changing the settings Touch Settings Display Orientation Android keyboard 2...

Страница 8: ...ejecting a call 3 2 When you receive a call touch Slide rightward to answer Slide leftward to reject Slide upward to reject the call by sending a preset message To mute the incoming calls press the Vo...

Страница 9: ...by sending the contact s vCard to them via Bluetooth Gmail etc Touch a contact you want to share touch and Share from contact details screen then select the application to perform this action Synchron...

Страница 10: ...ing settings for the email account you are setting up Enter the account name and display name in outgoing emails To add another email account you can touch and Settings Touch ADD ACCOUNT on the right...

Страница 11: ...your computer You will receive a notification that the USB is connected If you use mass storage open the Notification panel and touch USB connected then touch Mount in the dialog that opens to confirm...

Страница 12: ...p including your Wi Fi passwords bookmarks a list of the applications you ve installed the words you ve added to the dictionary used by the onscreen keyboard and most of the settings that you configur...

Страница 13: ...ily accessible and well organized Photos It allows you to easily import photos from PC or the handset and organize them in different albums for better management Videos It allows you to insert video f...

Страница 14: ...ONDITIONS OF USE You are advised to switch off the mobile phone from time to time to optimize its performance Remember to abide by local authority rules of mobile phone use on aircrafts Operational Wa...

Страница 15: ...dspeaker is in use PRIVACY Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction s where you will use your mobile phone regarding taking photog...

Страница 16: ...on on SAR can be found on the Cellular Telecommunications Internet Association CTIA Web site http www phonefacts net The World Health Organization WHO considers that present scientific information doe...

Страница 17: ...ww alcatelonetouch com Facebook http www facebook com alcatelonetouchusa Twitter http www twitter com alcatel1touch Hot Line Number In the United States call 877 702 3444 for technical support On our...

Страница 18: ...ten oral or implied other than this printed limited warranty or the mandatory warranty provided by your jurisdiction In no event shall TCT Mobile US Inc or any of its affiliates be liable for incident...

Страница 19: ...conditions 0 C 32 F to 40 C 104 F When abroad check that the voltage input is compatible My phone cannot connect to a network or No service is displayed Try connecting in another location Verify the n...

Страница 20: ...marked the checkbox of USB debugging Check that your computer meets the requirements for ONE TOUCH Center Installation Make sure that you re using the right cable from the box I am unable to download...

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