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TCT Mobile (US), Inc.
Warranty ............................
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results in
product failure within the first six (6) months period from the date
of purchase as shown on your original sales receipt. Such defect(s)
will be repaired or replaced (with new or rebuilt parts) at the
company’s option without charge for parts or labor directly related
to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
•
Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
•
Connection to any equipment not supplied or not recommended by
TCT Mobile (US), Inc.;
•
Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
•
Changes to the device operating system by the user or third party
applications;
•
Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items such
as framing and non-operative parts;
•
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc.
or any of its affiliates be liable for incidental or consequential damages
of any nature whatsoever, including but not limited to commercial loss,
to the full extent those damages can be disclaimed by law. Some states
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(877-702-3444) or going to (http://www.alcatelonetouch.com/usa/).
We have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered by
this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to
the repair center. TCT Mobile (US), Inc. is not responsible for devices
that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the
service center will verify the warranty conditions, repair, and return
your device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
Troubleshooting...................
Before contacting the service center, you are advised to follow the
instructions below:
You are advised to fully charge (
•
) the battery for optimal
operation.
Avoid storing large amounts of data in your phone as this may
•
affect its performance.
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