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• Check your subscription status with your carrier (credit, SIM
card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your carrier
• Your caller has concealed his/her name or number
I can't find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume
up/down key
• Check t
he network strength
• Make sure that the receiver, connector, or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription
includes this service
• Make sure this feature does not require an
Alcatel
accessory
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files from your SIM card or save the files in the phone contacts
• My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability
I can't access my voicemail
• Make sure your carrier’s voicemail number is correctly entered
in "Messages/Voice mail server"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your service provider to check service availability and
check MMS parameters
• Verify the server center number or your MMS profile with
your carrier
• The server center may be swamped, try again later