23
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do not
ship the SIM card, memory cards, or any other accessories such
as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions,
repair, and return your device to the address provided in the RMA.
Check the warranty repair status by going online with the RMA
number on web portal.
Troubleshooting ������������������
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to
update your phone's software. To access
Update phone
, press
Settings\Fota\check for updates
.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery,
then turn your phone on
• Check the battery power level, charge for at least 20 minutes
My phone has not responded for several minutes
• Restart your phone by pressing and holding the
key
• Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
My phone can't charge properly
• Make sure you are using an
Alcatel
battery and the charger
from the box
• Clean the battery contact if it’s dirty