105
106
•
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call
is received
•
Check that you have subscribed to this service with
your carrier.
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
•
Import all contacts stored on your SIM card to your
phone.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume
key.
•
Check the network strength. Move to a location with
stronger signal strength.
•
Make sure that the receiver, connector and speaker on your
phone are clean.
I can't use the features described in the manual
•
Check with your carrier to make sure that your
subscription includes this service.
•
Make sure that this feature doesn't require an
Alcatel
accessory.
When I select a number from my contacts, the number
can't be dialled
•
Make sure that you have correctly recorded the number
in your file.
•
Make sure that you have selected the country code
when calling an international number.
I can't add a contact
•
Make sure that your SIM card contacts are not full;
delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service
availability.
I can't access my voicemail
•
Make sure that your carrier's voicemail number is
correctly entered in "Voicemail number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone storage as it might be full.
•
Contact your network carrier to check service
availability and MMS parameters.
•
Verify the server centre number or your MMS profile
with your carrier.
•
The server centre may be swamped. Try again later.
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