Appendix A Technical Information
A.1 Troubleshooting
The following table can help you solve problems when installing the device. If you cannot solve the problem, contact
your dealer for more information.
Symptom
Solution
None of the LEDs lights up on
the router.
Check the power supply to the router (power source, ON/OFF switch, main power
outlet).
You have forgotten the access
password for the router.
Ignore the configuration through the RST button (as explained in the relevant sec-
tion).
The
DSL
LED never lights up in
green.
If the device has an xDSL interface available, check the connection to the network
or to the splitter and make sure that the telephone line you have connected sup-
ports xDSL service.
The
Eth WAN
LED never lights
up in green.
Check the Ethernet cable and the connection to the network.
The
Wi-Fi
LED never lights up in
green.
Check the router’s configuration and that for the remote station(s).
Check the appropriate license is available for its use.
The
USB
LED never lights up in
green.
Check that the device inserted in the USB connector is supported by the router.
Please check the following website support.esd.alcatel-lucent.com to obtain a list
of supported 3G USB modems.
Check the appropriate license is available for use.
A.2 Updating the software
The OA5710V router can be updated to new releases. Please contact your distributor for further details on new re-
leases.
There are various ways to update one of our routers. For further information, please see manual:
ALU Dm748-I Soft-
ware Updating
.
The software required to update one of our routers is supplied in a format known as distribution. This consists of a
single file, which contains all the files needed to update your device as well as in-depth information on the contents of
the files.
The OA5710V incorporates independent modules for the Wireless WAN interface. You can pick modules from differ-
ent manufacturers or choose several modules from the same provider, depending on the technology used. Gener-
ally, the modules’ firmware is independent from the device’s software. There is an UPGRADE file for each Wireless
WAN module. Please ask you distributor for the correct UPGRADE file (according to the module in your device). The
document describing the Cellular interface (manual Dm 781-I) explains how to UPGRADE the module.
A.3 Connectors
Technical Information
Alcatel-Lucent Enterprise
28
OA5710V Router
