Troubleshooting
If you are still having issues using the
Alarm.com Smart Chime, please try the
following troubleshooting options:
Verify your Alarm.com Smart Chime
is connected to your router’s
Wi-Fi network
Check your Alarm.com
Smart Chime’s Router LED:
Router LED is off
If the LED is not illuminated, the
connection to the router has been lost.
Check your router to ensure that it is
on. Next, try moving your Alarm.com
Smart Chime closer to the router to
confirm it is in range. If the connection
is not re-established, try connecting
your device to your Wi-Fi network
using WPS mode. To reconnect via AP
mode, follow the instructions listed in
the
AP Mode
section.
Router LED is blinking
If the Router LED is blinking, there is a
local connection to the router but no
internet connection. If you cannot
access the Internet using your router,
please contact your Internet Service
Provider to restore Internet access.
Verify the Devices LED
If your devices are connected to the
Alarm.com Smart Chime, the Devices
LED will be solid. If you have multiple
devices that are connected to the
Alarm.com Smart Chime, you can view
the currently connected devices on the
Alarm.com Smart Chime’s Wireless
Network Settings page on the
customer website. If the device
experiencing connectivity issues
is not listed or the Devices LED is off,
try reconnecting the device via WPS. If
this does not solve the problem, try
resetting the disconnected device and
reconnecting it using WPS mode.
Power cycle
Unplug the device from power for 10
seconds and plug it back in. Wait for
the Power and Router LEDs to become
solid before trying to use the device
again.
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