Alarm.com Image Sensor
Installation Guide
4 Copyright © 2012 Alarm.com. All rights reserved.
Rev 3.2
BATTERY REPLACEMENT
When a sensor‘s batteries are low, the panel will display a low battery alert for the sensor
(unless this trouble condition has been disabled for the panel display). Notifications are
also issued via the Alarm.com platform if the customer has subscribed to this notification
type.
(Note: Low battery messages are only active at the panel between 7:00am and 10:00pm.)
To replace the sensor batteries, slide the front of the sensor up off the sensor-back. (No
need to remove or un-mount entire sensor-back and mounting arm.) To maximize battery
life, replace the sensor batteries with 2 AA 1.5v Energizer Ultimate Lithium batteries.
Dispose of used batteries according to the battery manufacturer instruction and following
local regulations.
Figure 4. Removing Sensor for Battery Replacement
(Note: The operation of the sensor with alkaline batteries has not been verified for
compliance with UL standards.)
OTHER FEATURE COMPATIBILITY
Simon XT 2WTTS Compatibility
When using a Two Way Talking Touchscreen with the Simon XT panel, Image Sensor
activity is not reported or visible on the touchscreen, except in alarms. When alarms are
tripped on an enrolled Image Sensor, the alarms are reported and displayed on the
2WTTS through the sensor 39 hardwire zone. Periodic activations on hardwire zone 39
will appear on the touchscreen as a result of the hardwire supervisions.
Two-Way Voice Compatibility
When the Image Sensor is installed on a system with Two-Way Voice over GSM, image
transmission during an alarm may be interrupted by the two-way session. Image
transmission will resume once the call has terminated. Images cannot be transmitted
while a call is in session.
emPower™ Compatibility
An Alarm.com Module V4 is required for a customer to have both Image Sensors and
emPower devices. The V4 module has emPower support built-in to the module hardware,
allowing the Image Sensor daughterboard to be attached on top of the module.
TROUBLESHOOTING
General Troubleshooting Steps
Verify Module Signal Strength:
If the Alarm.com module is having a problem signaling,
motion activations and image transmission may be delayed or cancelled.
Verify Image Sensor RF Signal Strength:
The signal strength must be above 30% for
the sensor to function properly.
Verify Image Sensor Service Plan:
Image capture functionality depends on the
cus
tomer’s service plan. Be sure the proper Image Sensor add-on is selected; delete
sensor and re-enroll.
Sensor Not Enrolling
Verify Sensor is Receiving Power:
After inserting batteries, the sensor LED should
illuminate or flash within 10 seconds.
Verify Sensor is Not Communicating with Another Network:
If the sensor has been
previously enrolled in a different system or daughterboard, delete the sensor from the
system and hold the sensor reset button for 10 seconds to clear the sensor before
attempting to enroll the sensor in a new network.
Sensor Non-Responsive
Verify Range
:
Under the “Image Sensor Setup” menu, scroll to “Image Sensor
Settings,
” select the sensor and verify under “Signal” that the sensor is registering a
strong signal. If signal strength is low, move non-responsive sensor closer to control
panel, verify signal strength and see if communication resumes. Be sure that Image
Sensor daughterboard antenna is correctly routed as indicated in step 5 of the
installation procedure.
Replace Batteries
:
Check battery level at the panel (under “Image Sensor Settings”)
and install fresh sensor batteries.
False Motion Activations
Check Environmental Elements:
Heating or cooling elements may adversely affect
sensor performance. Test sensor with and without these elements to determine
interference.
Check Sensor Positioning:
The sensor may not be properly positioned to capture the
desired motion. Check horizontal positioning of sensor and re-mount as necessary.
Check PIR Sensitivity Setting:
Verify that the proper sensor motion profile has been
selected through the setup menu or select a less sensitive profile.
Sensor Tamper
The sensor detects changes in sensor orientation and can register a tamper regardless
of the sensor-back being removed. A tamper will automatically be cleared after the
sensor has been returned to the upright position and has not detected any tamper
activity for 5 minutes. With the sensor mounted, the tamper may also be cleared by
holding the sensor reset button for 3 seconds to initiate a power cycle.
Images Not Captured
Check Service Plan
: Make sure the account has the proper Image Sensor add-on.
Images cannot be captured without an Image Sensor service plan. For alarm
functional
ity, add the “Image Sensor Alarms” plan. For alarms and enhanced
functionality, add the “Image Sensor Plus” plan.
Verify Sensor Rules:
Make sure the sensor initialization process has been completed.
On the Dealer Website, make sure that the sensor rules have been confirmed using the
“Rules Confirmed” column.
Enable Auto Uploads:
During the first four hours after any sensor is enrolled onto the
system, alarm images will not automatically be uploaded to Alarm.com. Automatic
uploads are automatically enabled after four hours. Enable uploads sooner from the
Dealer Website. On the Image Sensor Plus plan, view and request captured images
from any test alarms from the Customer Website.
If the daughterboard LED is blinking, refer to this chart for LED trouble diagnostics.
Daughterboard Status LED Activity Reference
LED
Device Status or Error
Duration of LED Pattern
Z1 Solid
Red
Daughterboard is
Receiving Power
While the daughterboard is powered and
the module is not in power save mode.
Off
Daughterboard Not
Receiving Power or
Module in Power Save
Mode
Until daughterboard receives power or
module returns from power save mode.
Z1 & Z2
Fast
Blinks
Incompatible Module or
Hardware Issue
Module not compatible w/ Image Sensor
(Firmware 146 & up required) or there is a
hardware failure.
If the camera LED is blinking, refer to this chart for LED trouble diagnostics.
Image Sensor Red Status LED Activity Reference
Device Status
or Error
LED
Pattern
Duration of LED Pattern
Sensor Power-
Up
Solid for 5
Seconds
Approximately first 5 seconds after powering.
Sensor Joins or
Rejoins Network
Solid for 5
Seconds
First 5 seconds after sensor joins a new network
(during enroll process) or rejoins its existing
network.
Searching for
Network to Join
Fast Blink
for 5
Seconds at
a Time
Repeats pattern for up to 60 seconds after powering
until the sensor enrolls in a network.
Attempting to
Rejoin Network
Slow Blink
for 5
Seconds at
a Time
Repeats pattern for up to 60 seconds after power
cycle until the sensor reconnects to its network.
(Note: This means the sensor has already been
enrolled into a network and is trying to connect to it.
If attempting to enroll sensor in a new network, hold
reset button for a full 10 seconds (until LED blinks
rapidly) to clear the old network before adding to new
network.)
Motion Test
Mode
Solid for 3
Seconds at
a Time
Repeats for each motion activation during the 3
minutes after sensor joins network, has been
tampered, or is placed in PIR test mode. (Note: In
test mode, there is an
8 second “sleep” timeout
between motion trips.)
Network
Communication
Problem
Fast Blink
for 1
Second at
a Time
Pattern begins after 60 seconds of searching for (and
unsuccessfully joining) a network and repeats until
RF communication is restored. Pattern persists as
long as the sensor is not enrolled in a network or
cannot connect to current network.
TECHNICAL SPECIFICATIONS
Alarm.com Model Number
:
ADC-IS-100-LP
Interlogix Part Numbers
:
Image Sensor: 600-9400-IMAG
Image Sensor Kit (Image Sensor w/ daughterboard): 600-9400-IMAG-KIT
Power Source
:
2 AA 1.5v Energizer Ultimate Lithium Batteries
Expected Battery Life
:
Approximately 1 year. Battery life varies by use case depending
on certain factors such as weak signal strength and frequency of motion activations, image
captures, and IR flashes.
Voltage Thresholds
:
Low battery alerts are issued at 3.05V. The sensor cannot operate
when the voltage reads below 1.95V.
Operating Temperature Range
:
32° to 110°F for non-pet applications, 60° to 110°F for
pet applications
Weight
:
3.1 oz. (with batteries, without mounting accessories)
Dimensions
:
3.1’’ h x 1.8’’ w x 2.3’’ d
Supervisory Interval
:
100 minutes (sensor), 3 hours (alarm hardwire)
Wireless Signal Range
:
Greater than 400 ft open air
Color
:
White
Hold Here
Slide Up
