23. Trouble Shooting Guide
Symptom
Possible cause
Remedy
Dead No led lit
Power not connected to TV
Check DC connection to TV
Check connection to mains adaptor an that the
supply is turned on.
Standby led lit but buttons will not
work on TV.
Keylock
feature set
Refer to page 21.
Turn TV on with remote control.
No picture. Led green
TV in wrong input mode.
Backlight faulty.
Set TV to TV or DVT modes.
Call customer help line
No picture. Blue screen.
No signal input
TV not tuned in
TV in wrong mode
Is aerial connected
See pages 20/21
Is AV or PC selected.
Poor picture in (analog) TV or picture
freezing or breaking up in (digital) TV
mode
Poor signal to TV
Check aerial connections. If using an indoor aerial
it may be necessary to upgrade or exchange aerial
to an outdoor aerial
Teletext freezing or breaking up.
Poor signal to TV
As above
Bright or dark spots on screen.
Damage to LCD screen
Not covered in warranty
No Sound.
Mute button pressed
Poor external connection
Check mute button has not been pressed
If using an external amplifier check connection and
it is turned on.
Lost or forgotten Pin number (TV)
Enter 4711
PC OPERATION
Display shows “No Signal”
Poor connection
Ensure VGA lead is connected properly
Picture “noisy”
or “jittery”
TV not configured to PC
correctly
Select PC Menu using MENU button and select
AUTO CONFIG
Picture not central
Adjust picture position
Select PC Menu using MENU button and select H
or V position
No PC sound
Audio settings
Check audio settings on PC
Should the TV stop working or work abnormally. Please consult the guide below, before calling the
customer help line.
DVD OPERATION
Disc not playing
Disc not placed correctly.
Dirty or damaged disc.
Incorrect Region disc
Disc must be placed in the player with label facing
away from you.
Clean or replace disc.
Call help centre.
Picture freezing or breaking up
Dirty or damage disc
Clean or replace disc
Disc will not eject
DVD not selected
Select DVD mode
Call Help centre. Do NOT attempt to remove the
disc yourself.
Lost DVD PIN code
Enter 136900
Remote Control
No or intermittent remote control
Batteries exhausted
Replace batteries each 6 months
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