35
S
ERVICE AND
R
EPAIR
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment needs
repair. Make sure you have followed the setup procedure and operating instructions. Check out the interconnecting cords
and then go through the TROUBLE SHOOTING section in the manual.
We strongly recommend that you
do not
try to repair the equipment yourself and do not have the local repair shop attempt
anything other than the simplest repair. If the repair is more complicated than a broken wire or loose connection, send the
unit to the factory for repair and service. Don’t attempt to adjust any controls inside the units. Once set at the factory, the
various controls and trimmers do not drift with age or vibration and never require readjustment.
There are no adjustments inside that will make a malfunctioning unit start working. Please call AKG Technical
Support at (615) 620-3800 for assistance confirming that your equipment needs to be repaired.
A K G Acoustics service department is equipped and staffed to quickly repair your equipment. In-warranty repairs are made at
no charge in accordance with the terms of the warr a n t y. Out of warranty repairs are charged at a modest flat rate plus part s
and shipping. Since it takes almost as much time and eff o rt to determine what is wrong as it does to make the re p a i r, there
is a charge for an exact quotation. We will be happy to quote approximate charges by phone for out of warranty re p a i r s .
R
ETURNING
U
NITS FOR
R
EPAIR
Please contact your local AKG distributor for instructions on how to send your unit in for service.
You will save yourself time and trouble if you will follow the steps below:
A.
Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with the proper
packing materials. UPS is usually the best way to ship the units. Heavy units should be “double-boxed” for safe
transport.
B.
We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or damage to
equipment that you ship. Of course, we insure the equipment when we ship it back to you.
International:
US:
AKG Acoustics GmbH
AKG Acoustics, US
Lemböckgasse 21–25, A-1230
914 Airpark Center Drive
P.O.B. 158
Nashville, TN 37217 USA
Vienna/AUSTRIA
Main: (615) 620-3800
Tel: (43 1) 86 654-0*
FAX: (615) 620-3875
Fax: (43 1) 86 654-516
Email: [email protected]
Email: [email protected]
Internet: http://www.akg-acoustics.com
