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Warranty Information:
Air Water Life and its parent company Real Spirit USA, Inc. offers a
Limited Lifetime warranty on all its water ionizers to the original
consumer purchaser under the following terms and conditions:
a) For the first 5 years from the date of original purchase,
we warrant the unit to be free from defects in materials
and workmanship under normal operation and use and
will repair or replace any defective part(s) or, at our
discretion, replace the entire unit free of charge.
b) After the first 5 years, we continue to stand behind your
purchase for as long as you own it. Should the unit
need to be repaired, we will provide the replacement
part at no charge to you. You will be responsible only
for the cost of labor to replace the part. Should the
estimated cost to repair the unit exceed 20 percent of
the unit’s suggested retail price, Air Water Life, will
provide the customer with an entirely new unit for 20
percent of the same suggested retail price.
Whether in the first 5 years or subsequently, upon discovery of a
product defect, you should immediately notify Air Water Life via
telephone, email or fax to obtain product return and shipping
instructions. You should ship or deliver the product to the designated
service location, accompanied by your name, address and telephone
number, proof of purchase date and a description of the defect.
The customer is responsible for the cost of shipping the unit to the
service facility. However, following repair or replacement, Air Water
Life will cover the cost of shipping the unit back to the consumer within
the continental United States. Customers outside the continental
United States must also cover the cost of return shipping following
repair or replacement.
The warranty does NOT include unusual wear, damage resulting from
accident or unreasonable use and also does not include replacement
filters nor other disposable parts and supplies.