The product does not work properly (1/2)
Situation
Raison possible
Solution
Power lamp off, does
not work.
No power supply.
Connect power supply, switch on.
Power lamp on, no
mist outlet with wind
No water in the tank
Fill in the water tank.
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humidity is reached.
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decreases or increase the
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The mist produced
has an unpleasant
smell.
The unit is new.
On a new device, open the water
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hours. On a used device, the smell
is due to stagnant or dirty water.
Clean the tank and the housing
thoroughly and replace the water.
The water is dirty or stayed
too long in the tank.
Power lamp on, unit
doesn’t work.
There is too much water in
the base.
Pull out some water from the base,
close the cover of water tank
tightly.
The unit was moved while
full.
Mist fog is too small
Too much scale in the
water basin.
Pull out some water from the base,
clean water tank, change to fresh
clear water.
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kept too long in the tank.
