Air Liquide Paediatric, Руководство пользователя

Страница: 3 / 24

3
Paediatric Home Oxygen User Guide
Quick Reference
Guide
Standard Deliveries, Enquiries or Requests.
Call our Customer Service Team
8:30am – 5.00pm Monday to Friday
Freephone (landline):
0808 143 9991
Freephone (mobile):
0330 123 5469*
Online Portal
Air Liquide has developed an online portal to
enable you to request replenishments, provide
concentrator meter readings, and share any
feedback/comments, without having to call in.
To register to use the portal go to
www.airliquidehomehealth.co.uk and follow
the instructions.
Outside of Normal Working
Hours
Outside of normal working hours our customer
service team should only be called in the
event of an emergency. For example, if your
equipment does not work or you have a
concentrator and there is a power cut.
Troubleshooting
If you are experiencing problems with your
equipment and cannot resolve it with this
guide, or your equipment guide, call our
customer service team.
Change of Details
To ensure your oxygen supply remains
uninterrupted, it is very important that we have
accurate and up to date information about you.
Please contact our customer services team or
access the portal to let us know if you change
any of your details, including:
l
Home address
l
Telephone number
Insurance
We recommend you inform your home
insurance provider that your child is using
oxygen equipment in your home. If your child
uses or carries home oxygen equipment when
travelling by car we recommend you inform
your motor insurance company. This should
not affect your insurance premium.
* Free to people who have a monthly minute bundle as
the call will be deducted from the inclusive minutes.