Troubleshooting
PROBLEM:
Power Light is OFF
POSSIBLE CAUSES
a. Unit is not plugged in
b. No power at outlet
POSSIBLE SOLUTIONS
a. Plug in power cable
b. Check circuits, fuses,
try a different outlet
c. Press the POWER button to turn
the power on.
PROBLEM:
Weak or No mist output
POSSIBLE CAUSES
a. No water in tank
b. Unit is not leveled
c. White Dust on Nebulizer and/or
Water Sensor
d. Blower not operating
e. Water temperature
too low
f. Nebulizer not operating
POSSIBLE SOLUTIONS
a. Fill tank with water and wait 10 – 15 minutes
b. Place unit on level surface.
c. Clean Humidifier per instructions.
d. Ensure water in Base is adequate to im-
merse the Water Sensor.
e. Set output to High and wait for
10 – 15 minutes.
f. See Warranty
PROBLEM:
Peculiar Odor
POSSIBLE CAUSES
a. If new unit
b. Dirty Water Tank or old water in tank
c. Minerals in well water or hard water
POSSIBLE SOLUTIONS
a. Rinse Water Tank and Base and let air dry
b. Empty old water and clean Water Tank per
instructions.
c. Use filtered, distilled, cold boiled or bottled
water
PROBLEM :
White Dust on unit or nearby
furniture
POSSIBLE CAUSE
Hard water used
POSSIBLE SOLUTION
Use filtered, distilled, cold boiled or bottled
water
PROBLEM:
Condensation forms
around humidifier or windows
POSSIBLE CAUSES
a. Mist output is set too high
for room size
b. Direction of mist nozzle
POSSIBLE SOLUTIONS
a. Decrease mist output
b. Change direction of mist nozzle
PROBLEM:
Water is leaking
POSSIBLE CAUSES
a. Tank cap not properly attached
b. Water tank not properly attached
c. Unit is not on level surface
POSSIBLE SOLUTIONS
a. Follow item #4 on “filling the water tank”
b. Follow item #6 on “filling the water tank”
c. Place on level surface
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