APPENDIX
A:
TROUBLESHOOTING
The
USB
icon
does
not
appear
in
our
icon
tray.
•
Make
sure
that
you
have
installed
the
Utility
from
the
attached
CD
.
The
Utility
is
installed
and
appears
in
the
icon
tray,
but
no
networks
are
found.
•
If
no
networks
are
listed,
you
may
not
be
within
range
of
any
network
–
higher
gain
antennas
maybe
necessary.
•
If
you
have
a
portable
computer,
move
it
within
close
range
to
an
access
point
or
router
and
see
if
the
network
can
be
seen.
If
so,
the
adapter
is
functioning
and
your
first
attempt
may
have
been
out
of
range.
Why
won’t
the
Utility
Tool
funtion
properly
in
Windows
XP?
•
If
you
are
using
Windows
XP
as
your
operating
sytem,
the
“Zero
Configuration”
feature/tool
of
Windows
XP
must
be
disabled
first,
then
the
AIR802
Wireless
Utility
can
be
used.
To
disable:
Click
Start
>>
Control
Panel
>>
Administrative
Tools
>>
Services.
Select
Disabled
in
the
Startup
Type
field
of
Wireless
Zero
Configuration
Service
to
enable
the
Wireless
Zero
Configuration
Service.
The
default
value
of
Wireless
Zero
Configuration
Service
is
Automatic.
How
can
I
improve
the
signal
levels
even
further?
•
If
your
USB
adapter
is
plugged
directly
into
a
computer
low
to
the
floor,
you
may
benefit
by
adding
an
USB
Extension
cable
and
then
placing
the
USB
adapter
on
the
top
of
a
desk
or
table,
at
a
higher
level
more
in
line
with
the
wireless
router
or
access
point.
•
Wireless
communications
is
a
2
‐
way
communications
link.
Often,
the
weak
link
is
the
PC
itself,
but
if
after
installing
the
USBadapter
you
still
have
weak
communications
it
maybe
due
to
interference
from
other
devices
in
the
2.4
GHz
band
and/or
your
wireless
router
or
access
point
may
offer
low
RF
output
power
and
receiver
sensitivity.
If
this
is
case
you
may
attempt
to
upgrade
the
antenna
on
the
router
and
the
USB
adapter
or
purchase
a
high
quality
router.
•
You
can
consider
alternative
antennas
for
the
USB
adapter
with
higher
gain
omnidirectional
“rubber
duck”
options,
or
directional
gain
atennas
where
the
RF
energy
is
focused
towards
a
specific
direction.
30
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