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Section 6.3  

Troubleshooting Calling  

 

Notice the “grayed out” 14 in the disabled Time-based call 

forwarding to: field.  A partially disabled feature or a conflicting 
forward or transfer can cause very strange problems like the one 
described above.   

Also notice the NONE under Group Call, Call forwarding to, 

Absence Transfer to, and Group hunting to: fields.  NONE indicates a 
station number was specified but then the station number was 
changed or deleted from the system.   

In the web configuration view of the door station calling in, 

it will show that it is attempting to dial Line 225 whenever it dials 
Station 10 (Station 10 in this case is Equipment No. 1); which is 
strange because the no system has more than 80 Equipment No’s 
and each Equipment No. has no more than 16 Line No’s. 

“Grayed out” Solution

: When Time-based call forwarding to: was re-enabled, deleted the 14, then disabled again, then 

Group call should be able to function normally again. 

“Invalid station number NONE” Solution

: Any time a station needs to be removed from the system any and all 

references to it must be removed or configured to a new setting before the station is deleted from (All Station) in 
addition to every station for the entire system.  Go through each Station No.: option from the drop down menu in the 
Station selection area for all Stations and IP Stations. 

“The Call to Line 225” Solution

: If the web configuration ever refers to a Line 225, there is an invalid setting in either the 

called station’s configuration or, more rarely, the calling station’s configuration.   
 

Troubleshooting Communication  

 

Sometimes over a network there will be voice drop outs after a connection has been made.  There may be a 

delay between networks or a difference in timing for routers that can make communication lag.  Sampling Frequency 
Correction (section 8-3 of the manual) covers a scenario where an exchange or an MI is located on a different network 
segment or across a WAN in which there may be slight discrepancies in time for each router between the networks.  To 
correct for this, the Sampling Frequency Correction tab for one exchange or MI in each network must be designated as 
either the transmitter or receiver for this purpose.  This is not required for the AN-8500MS nor the AN-8540DS and there 
is no Sampling Frequency Correction tab for those IP stations. 
 

Voice operated exchange (VOX) problems in areas with loud ambient noise can interrupt the conversation and 

change the direction unintentionally.  This could force a master in a loud area to be stuck transmitting this sound and 
never allowing the speaker to play the sound picked up by the door station’s microphone as the guest responds.  Use 
the handset or force the conversation into Push to Talk (PTT) to see if this is a network bandwidth issue or a VOX issue.  
If operating the AN-8000MS try using he [# / ^] key or the [* / v] key to allow the master to being “Re-measuring” the 
background noise and attempt to compensate. 

If the network has a lot of traffic there could be bandwidth related voice drop outs.  The default High Quality 

Sound Transmission Mode setting for the Network Settings tab of each device uses 130kbps.  Bandwidth Saving 
Transmission Mode will introduce a delay of 1/3 of second to the conversation and drops the bandwidth requirement to 
50kbps to get around the problem of high traffic networks pushing the voice path to a lower priority (as defined in 
Quality of Service sections in some router configurations) when high priority traffic comes through.  If the operators 
complain about voice drop outs during specific consistent times of the day, bandwidth narrowing may help. 

Check the Stream Log of each device and see if there is an absence of traffic that might reveal a network 

problem that could be solved by setting up a router’s Quality of Service feature. 
 

Troubleshooting Uploading 

  

If any message appears asking for a System name and Password during an upload it usually means that if found 

AN equipment at that IP address but that the equipment has already been assigned to another AN System name and is 
asking for that System’s name and password.  If any of the IP addresses are wrong, then the software will report that the 
upload to that IP address failed, although it will not indicate why.  If the computer used to program the system is on 
another subnet that does not forward traffic, the upload will fail but not indicate why.  Use the Web Interface and 
Network Troubleshooting pages for the equipment that fails.

 

Содержание AN-8000 SERIES

Страница 1: ...OM SYSTEM AN 8000 SERIES Quickstart Guide Thank you for purchasing AIPHONE s Network Intercom system Please carefully follow the instructions in this manual to install and troubleshoot this system Version 2 111909DM ...

Страница 2: ......

Страница 3: ...onnect intercoms and securely communicate Most installations will communicate over a local area network though some will involve VPN s or NAT over a wide area network Several steps in the process can be very difficult or impossible at a customer s site using their network for that reason this guide should be completed step by step up through the Import from Scan Result step 2 2 before deploying th...

Страница 4: ...pment No items from before will be at the top as well as a blank area on the bottom Click the Scan button and after it scans the result appears in the lower half of the window One at a time select an item from the lower half the desired settings and an item from the top half the default settings and click Import so the software and the Unit Scan agree on the IP addresses Click OK when finished to ...

Страница 5: ...and password to the customer Step 4 1 Save the settings file in the default location inside the AN program folder A dialog box will ask for a System name and a password Step 4 2 Upload the settings to all devices by opening the Configuration drop down menu and choosing Upload This will bring up a message box that says Uploading settings file as it attempts to upload to every Equipment No If any IP...

Страница 6: ...all forwarding Requires Call forwarding to be enabled This will forward the call to the assigned station in the called station s Function Settings 2 tab during the hours specified Group hunting This will forward the call to the assigned station when the called station is busy in conversation Absence transfer This will forward the call to the assigned station after the interval specified default is...

Страница 7: ...dio I O tab can bring in a music source enable auxiliary inputs for paging such as an automated message or background music or to interface with a PBX Once the background music is chosen for one of those 2 inputs each Exchange or IP Master Function Settings 1 tab can specify up to 8 different MI channels which involves an equipment number AN 8000MI s are not named and the input 1 or 2 Select the e...

Страница 8: ...crosemi com powerdsine for more information Unit Scan Unit Scan is a useful tool that asks the LAN for any AN IP enabled equipment and will present the IP addresses as a response and allow changes to be made If power is applied all AN IP equipment should reply The most common use of this test is to determine what the IP address of the equipment and determine what its Web interface port number is b...

Страница 9: ...a Network communication test open a browser and direct it to that address and it should ask for the system name and password If it does not respond proceed to Network Hardware testing Operation Log The Operation Log is probably the most useful menu in the web interface and there is an entire Appendix devoted to definitions It is helpful if all the clocks in the system match see System Maintenance ...

Страница 10: ...gnated as either the transmitter or receiver for this purpose This is not required for the AN 8500MS nor the AN 8540DS and there is no Sampling Frequency Correction tab for those IP stations Voice operated exchange VOX problems in areas with loud ambient noise can interrupt the conversation and change the direction unintentionally This could force a master in a loud area to be stuck transmitting t...

Страница 11: ...e shot 6 A repeating long beep short pause busy tone with a solid light means the station being called is busy Operation Log means Called party busy Note that it will ring through as soon as the station it is trying to call becomes available Troubleshooting a Master Station Every button press should also have a sound that will accompany it On the underside of the master there is a switch Ext Sp an...

Страница 12: ...versation and the handset is offhook for 3 or more minutes Problem entries Command receiving timeout under detail indication means that the network cable for the station has been unplugged or the network is otherwise not responding Check network log files Availability verification timeout means that the network has failed during conversation as opposed to before or after Check network log files Ta...

Страница 13: ...k 2 Site Name ________ EX s ______ MI s______ Subnet Mask ___ ___ ___ ___ IP Masters ____________ Gateway ___ ___ ___ ___ IP Door s ____________ Network 3 Site Name ________ EX s ______ MI s______ Subnet Mask ___ ___ ___ ___ IP Masters ____________ Gateway ___ ___ ___ ___ IP Door s ____________ Network 4 Site Name ________ EX s ______ MI s______ Subnet Mask ___ ___ ___ ___ IP Masters ____________ ...

Страница 14: ...__ ______ ________ _____ 2 ____________ ______ ________ _____ 3 ____________ ______ ________ _____ 4 ____________ ______ ________ _____ 5 ____________ ______ ________ _____ 6 ____________ ______ ________ _____ 7 ____________ ______ ________ _____ 8 ____________ ______ ________ _____ 9 ____________ ______ ________ _____ 10 ____________ ______ ________ _____ 11 ____________ ______ ________ _____ 12 ...

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