2
19
System Specifications
5. Any Warranty claim being made within the Warranty periods specified above.
6. No misuse or damage either willful or accidental caused to the Product by
freight agents, distributors or end users.
Warranty terms and conditions are subject to change at any time without notice.
Warranty Claims Procedure
In the event of a product defect during the Warranty period, the customer should
• Contact Patient Support Systems Pty Ltd or its authorized agent
• Provide proof of purchase and date of delivery
• Patient Support Systems Pty Ltd or its authorized agent will, at their discretion,
unless otherwise provided by law:
- correct the defect by product repair without charge for parts and labor; or
- replace the product with the same or similar model; or refund the purchase price.
Warranty Exclusions
This Warranty does not cover:
1. Components not specifically designated by Patient Support Systems Pty Ltd as
being eligible for this Warranty including but not limited to consumables (such
as fuses).
2. Patient Support Systems Pty Ltd components not supplied by it or its authorized
dealers.
3. Defects resulting from non-compliant or improper Product installation, testing,
use, repair or storage.
4. Unauthorized attachment, removal, or alteration of any part of the Product.
5. Damage due to loading in excess of the weight capacity displayed on the Product
specifications.
6. Normal “wear and tear” as determined by Patient Support Systems Pty Ltd.
7. Cosmetic damage, stains, punctures, cuts, damage to electrical cords, rips or
tears, dents, electrical overload, surge, spikes and or lost/missing parts.
8. Abuse, misuse, neglect, accident or any other condition whatsoever that is
beyond the control of Patient Support Systems Pty Ltd.
9. Use of the Product for purposes other than those for which it was designed
10. Failure to monitor or operate the product in accordance with applicable
specifications and good industry practice
18
3
Customer “Warranty Against Defect” Statement
Patient Support Systems Pty Ltd warrants each of its products to perform in
accordance with published specifications for specified time periods, when subjected
to normal, proper and intended use.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Patient Support Systems Pty Ltd warrants that their products and approved parts
sold under this warranty:
1. Will be free from defects in materials and workmanship, and shall conform to
and perform in accordance with the related documentation supplied by Patient
Support Systems Pty Ltd including specifications and instructions on product.
2. Will comply with the CE and UL standard quality requirements in force at the
time of manufacture.
Commencement of Warranty Period
The duration of the Warranty is a maximum period of two (2) years for control units
and one (1) year for soft goods or as specified per individual product. The Warranty
period commences and is calculated from the date of delivery to you from a Patient
Support System’s authorised agent.
Warranty repairs do not extend the length of the warranty period. All replaced
parts and products on which refunds are made become the property of Patient
Support Systems Pty Ltd. New or reconditioned parts and products may be used
in the performance of warranty service. Customers will be charged for repair or
replacement of the product made after the expiration of the warranty period, at
Patient Support Systems Pty Ltd’s or their authorised agent’s rates and terms then
in effect.
Warranty Conditions
Patient Support Systems Pty Ltd’s obligations pursuant to this Warranty are
conditional upon:
1. Proof of purchase being presented with any claim.
2. Whole product claims will require matching serial numbers for the base, top
cover and control unit.
3. All product installation being undertaken in strict accordance with instructions
provided with the Product.
4. The Product consisting of only Patient Support Systems Pty Ltd approved parts.
Limited Warranty
System Summary
System Description
4
System Components
5
Recommended Usage
6
Safety Protocols
7
Initial System Setup
8-9
Control Unit Operation
10-11
Care & Cleaning
On Site Cleaning
12
Machine Washing
12
Coverlet Cleaning
13
Mattress Removal
14
Service Schedule
15
Troubleshooting
16
Specifications
17
Limited Warranty
18-20
Contents
