Appendix A: Troubleshooting
57
The e-mail function is not working (PC ONLY).
ScanWise PC uses the default MAPI (Microsoft Messaging API) client as e-mail destination. This
means you need a MAPI compatible e-mail client and it also has to be configured correctly. If
ScanWise cannot find such a destination, the e-mail destination will NOT be visible in the
destination list.
Examples of MAPI compatible clients: Microsoft Outlook and Outlook Express, Netscape
Messenger, Eudora Pro.
Example of a non MAPI compatible client: Compuserve for Windows.
Some configuration examples:
"
If you are using MS Outlook Express v4.x and it does not show up in the ScanWise destination
list, choose Options in the Tools menu in Outlook Express and make sure that the following
items are checked:
$
Make Outlook Express my default e-mail program.
$
Make Outlook Express my default Simple MAPI client.
This should solve the problem.
"
If you are using MS Outlook Express v5, choose Tools, General in the Tools menu in MS
Outlook Express. If Outlook is not the default e-mail client, click the ‘Make default’ button.
"
You can also choose Internet Options, Programs in the Control Panel and indicate your e-mail
client there.
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Note: If ScanWise cannot find an e-mail destination, ScanWise will ask you to assign another
action to the default e-mail button of your scanner.
