Cannot connect to the Administration Tools
Issues
You cannot log into the Administration Tools.
Details
Two possibilities exist for this problem:
• The Administration Tools service can encounter problems when you first attempt to log in.
• The IMPAX Server tries to communicate with the Administration Tools over the default port range
of 1200-1270. If these ports are used up, the Server cannot reach the Administration Tools.
Solutions
If the login screen fails when it reaches 88%, this indicates a service problem. Stop and restart the
Administration Tools service.
To stop and restart the Administration Tools service
1. On Windows 2003, select
Start
>
All Programs
>
Administrative Tools
>
Services
.
On Windows XP, open Control Panel and select
Administrative Tools
. Select
Services
.
2. Right-click
Administration Tools Server service
and select
Restart
.
If ports 1200–1270 are used up, modify the default range to use a range that is available.
To modify the default port range
1. To determine which ports are in use, at a command prompt, type
netstat -a
.
2. Ports within the 1200-1270 range with a state of LISTENING do not have to be modified. If you
find that the ports within that range do not have a state of LISTENING:
a. In a text editor, open C:\mvf\java\etc\jserver.properties.
b. Search for jmtk.rmiPortRange=1200-1270.
c. Modify the range to suit the needs of the site.
d. Save the modified file.
Server license keys do not work
Issue
Programs do not start because of Server license key problems.
IMPAX 6.3 AS300 Installation Guide
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