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4. Troubleshooting
Q.
I have connected my headset base to my telephone terminal but the headset is not working.
A.
Make sure that the battery has been properly charged.
Q.
The headset is working but I cannot hear telephone calls correctly.
A.
Ensure that you have the correct wiring setting by adjusting the Handset Selector switch on the
bottom of the headset base.
Q.
When the headset’s Call Answer/End button is pressed, the handset lifter lifts the handset but I can
not hear the call on the headset.
A.
Ensure that the headset base is connected to the telephone’s handset port and not the
headset port (if the telephone has one).
Health and safety instructions
Please read the following safety and operational instructions before using your Agent headset product.
Please keep these instructions for your reference. When using this product, these basic safety precautions
and warnings should be followed to reduce the risk of fire, electric shock, injury to persons and damage to
property.
General
Operating, charging and storage temperature is 32°F to 104°F (0°C to 40°C).
Warnings
• CHILDREN. Never allow children to play with the product – small parts may be a choking hazard.
• Plug the AC adapter into the outlet nearest the equipment that is easily accessible.
•
To reduce the risk of electric shock, explosion or fire, use only the supplied charger or Class 2 AC
adapter to charge the headset. Ensure that the voltage rating (e.g. 120V, 60 Hz) corresponds to the
power supply you intend to use.
• For safety reasons always tie back long hair that might get caught in the headset.
• Do not disassemble the product or AC adapter as this may expose you to dangerous voltages or
other risks. Incorrect reassembly can cause electric shock or fire when the product is subsequently
used.
• Do not insert anything into the product because this may cause damage to the internal components
or cause injury to you.
• Avoid contact with liquids. Do not locate this product near water, for example, near a bathtub, or sink,
in a wet basement, or near a swimming pool.
• Discontinue use of product and contact Agent Headsets if the product overheats, has a damaged
cord or plug, if the product has been dropped or damaged, or if the product has come into contact
with liquids.
• This product should never be placed over or near a heat register and should not be placed in
locations without which do not have proper ventilation.
• If you experience a skin irritation after using this product, discontinue use & contact Agent Headsets.
• Exposure to high volume sound levels or excessive sound pressure may cause temporary or
permanent damage tot your hearing. Although there is no single volume setting that is appropriate
for everyone, you should always use your headset with the volume set at moderate levels and avoid
prolonged exposure to high volume sound levels. The louder the volume, the less time is required
before your hearing could be affected. You may experience different sound levels when using your
headset with different devices. The device you use and its settings affect the level of sound you hear.
If you experience hearing discomfort, you should stop listening to the device through your headset
and have your hearing checked by your doctor.
