52
Error 7:
Meter problems have occurred that are beyond your
control. Contact customer service for assistance.
Troubleshooting Situation #1:
Meter does not enter the
test mode after inserting an test strip.
[1] CAUSE:
The batteries have insufficient power.
ACTION:
Replace the batteries, set time and date, and test.
[2] CAUSE:
The batteries are installed incorrectly or there are
no batteries in the meter.
ACTION:
Check that both batteries
are installed correctly, with the positive (+) sign facing up
towards you.
[3] CAUSE:
Test strip has been inserted upside down, wrong
end in, or incompletely inserted into the meter.
ACTION:
Insert the Test Strip with the black side up and the
contact bars of the test strip in the meter. Ensure that the test
strip is fully inserted.
[4] CAUSE:
Defective meter or defective test strips.
ACTION:
Call customer service.
[5] CAUSE:
Blood or foreign objects put into the meter test
strip port.
ACTION:
Call customer service.
Troubleshooting Situation #2:
The glucose test sequence
does not start after applying the blood sample.
