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Troubleshooting
Understanding Sounds You May Hear
Your new refrigerator may make different sounds than your old one. Hard surfaces, such as the ceilings, walls, and cabinets
around the unit can make these sounds seem louder. However, these sounds are normal and will soon become familiar; they
indicate that your refrigerator is working properly.
Here are some of the noises you may hear and what they are:
• Freezer or refrigerator fresh food fan: sounds like air rushing or whirling
• Sealed system (evaporator and heat exchanger) refrigerant fl ow: sounds like gurgles, pops or boiling water
• Defrost heater: sizzles, hisses or pops
• Condenser fan: air rushes and whirls
• Compressor: has a high pitched hum or pulsating sound
• Ice maker valve hookup: buzzes when ice maker fi lls with water. This occurs whether or not the unit is connected to water
supply. If the unit is not connected to water supply, stop sound by raising ice maker arm to off position.
Problem
Possible Cause And/Or Remedy
Unit will not operate
I s the power cord plugged into a live circuit with
the proper voltage? Has a household fuse blown or circuit
breaker tripped? Is the power switch in the
on position?
Unit makes unfamiliar sounds
See “Understanding Sounds You May Hear”
for
descriptions of normal sounds and what makes them.
Water in the defrost pan
This is normal in hot, muggy weather. Make sure the pan is
level so it does not overfl ow.
Lights do not work
Has a household fuse blown or circuit breaker tripped? Is a
bulb burned out? For models with LED lighting, contact an
authorized service agency.
Motor seems to run too long
The motor naturally runs longer on hot days, if the room is too
warm, if a large amount of food has been added, or if the doors
are opened often.
Temperature display does not
match set point
Just plugged in unit, just put in hot food, opened the door for
an extended time or frequently. Allow unit to stabilize for 24
hours.
Ice crescents attached at
corners
This is normal. They break apart easily. Shake bin occasionally
to keep cubes separated.
Ice maker will not operate or
ice is not made fast enough
• On/off lever is in the OFF (up) position. Lower
lever to ON (down) position.
• I s the water valve turned on? Is water getting to the water
valve? Check water line for leaks.
• Freezer is not cold enough. Adjust temperature
controls and wait 24 hours.
Off-taste or odor in ice
• New plumbing connections can cause discolored or
off-fl avored ice. Discard the fi rst three harvests of ice.
• Cubes are stored too long. Throw them away
and make a new supply.
• Food is not wrapped properly
• Freezer and ice bin need to be cleaned
• Water may contain minerals. A fi lter may be needed
to remove them.
Most performance problems you might encounter with your new refrigerator will be minor and you should be able to
fi x them yourself without tools.
Listed below are the most common problems consumers run into with their appliances. Please read through this and see if it
can solve your problem before calling for service.
Common Problems
