31
TROUBLESHOOTING AND OBTAINING SERVICE
Table D
For Your Records
Date of Purchase
Dealer’s name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip Code
Appliance Serial Number
Appliance Service Number
Date Warranty Card Sent (Must
be within 10 days of purchase).
If Service is Required:
• If the product is within the first year warranty pe
-
riod please call AGA MARVEL Customer Service at
800.223.3900 for directions on how to obtain warranty
coverage in your area.
• If the product is outside the first year warranty period,
AGA MARVEL Customer Service can provide indepen
-
dent qualified servicers in your area. This listing of in
-
dependent qualified servicers is also available at www.
agamarvel.com under the service and support section.
• In all correspondence regarding service, be sure to
give the service number, serial number, (see page 4)
located on your product’s serial plate, and proof of
purchase.
•
Try to have information or description of nature of the
problem, how long the unit has been running, the room
temperature, and any additional information that may
be helpful in quickly solving the problem.
•
Table D below is provided for recording pertinent infor-
mation regarding your product for future reference.
Before You Call for Service
If the unit appears to be malfunctioning, read through this
manual first. If the problem persists, check the trouble
-
shooting guide below. Locate the problem in the guide and
refer to the cause and its remedy before calling for service.
The problem may be something very simple that can be
solved without a service call. However, it may be required
to contact your dealer or a qualified service technician.
Electrocution Hazard
Never attempt to repair or perform maintenance on
the unit until the main electrical power has been
disconnected. Turning the unit control "OFF" does not
remove electrical power from the units wiring.
!
WARNING
Troubleshooting
If product does not start when plugged in, check the follow
-
ing:
• Does the light go on when the freezer door is opened?
If NOT, check, then...
•
Is the cord from the lower cabinet plugged into
the module?
• Is the power cord plugged in at the receptacle?
• Is the circuit breaker or fuse "on"? Check by
plugging another electric device into the outlet.
•
If light DID go on when the door was opened...
•
Turn the defrost timer clockwise (might be in
"defrost") until compressor starts.
• If motor "hums", but does not start...
•
Check for adequate line voltage at the outlet.
•
The module may have been transported or
stored on its side or upside down, causing
temporary displacement of motor oil. Let rest 24
hours, then plug in again.
•
If icemaker does not operate and make ice...
• Check the stop arm on the icemaker, it should
be in the down position to make ice.
