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The following are some tips and suggestions to help you troubleshoot a few common problems that 

might arise when setting up the HiveAP 330 and 350:
• 

For the HiveAP 350, make sure that you connect the 2.4 GHz antennas to the 2.4 GHz 

connectors, and the 5 GHz antennas to the 5 GHz connectors.

• 

If you manage the HiveAP through HiveManager Online and it does not show up on the Monitor 

> Access Points > HiveAPs page, do the following:

 

– Check if the HiveAP serial number is listed in the ACL (access control list) on the Aerohive 

redirection server. Log in to myhive.aerohive.com, and then click

 Redirector > Monitor 

> HiveAP Access Control List

). If not, click 

Enter

, type its serial number in the HiveAP 

Serial Number field, and then click 

Save

. When done, reboot the HiveAP.

 

Check connectivity to Aerohive redirection server:

ping redirector.aerohive.com 

(Check connectivity from the HiveAP network)

capwap ping redirector.aerohive.com 

(Check connectivity through CAPWAP)

 

Ensure that any intervening firewalls allow one of the following sets of services from the 

HiveAP to HiveManager Online:

CAPWAP (UDP 12222), SSH (TCP 22), and HTTPS (TCP 443)
or 
HTTP (TCP 80) and HTTPS (TCP 443)

• 

If a wireless client cannot form an association with an SSID, check that the client is within 

range and that it is configured to use the same authentication method as the SSID. For 

example, if the client is configured to use Open or WEP authentication but the SSID is 

set for WPA or WPA2, the client will not be able to associate with the HiveAP. To see the 

security settings for an SSID, log in to HiveManager, click 

Configuration > SSIDs > 

ssid_name

 

> Advanced Access Security Settings

, and look at the SSID access security type, the key 

management method, and the encryption method.

• 

If the client associates and authenticates itself, but the HiveAP cannot forward traffic, 

check that the HiveAP is assigning the correct user profile and, if so, that it is also assigning 

the correct VLAN. To see the user profile and VLAN that a HiveAP assigns a client, log in to 

HiveManager, click 

Monitor > Clients > Active Clients >

 

client_mac_address.

 Check the user 

profile attribute and VLAN. If those are correct, then check that the client has received its 

network settings through DHCP. To check connectivity to a DHCP server, click 

Tools > VLAN 

Probe

, choose the HiveAP with which the client is associated from the HIveAP drop-down list, 

enter IDs for the VLAN range that you want to check. Click 

Start

 to send a DHCP DISCOVER 

message, and see if it elicits a response. Also check that the VLAN configuration for the port 

on the connecting switch is correct.

To remove all settings and return the configuration to its factory default settings, enter the

 

reset config 

command or use a pin to press the 

Reset

 button, which is located near the ETH0 

port on the underside of the chassis, and hold it down for at least 10 seconds.

©

2011 Aerohive Networks, Inc.

Aerohive

®

 and HiveAP

®

 are U.S. registered 

trademarks of Aerohive Networks, Inc.
P/N 330050-02 Rev. A

Technical Documentation 

Aerohive provides various technical documents for its products. For information about CLI 

commands, see the CLI reference guides available in HTML format. For information about 

HiveManager and HiveAP hardware and software topics, see the 

Aerohive Deployment Guide

 

(PDF). The deployment guide contains information about HiveAPs and HiveManager appliances, 

WLAN deployment considerations, and detailed configuration instructions for commonly used 

features. To access Aerohive product documentation, visit www.aerohive.com/techdocs.

HiveManager Help System

The HiveManager Help system contains a wealth of information about all the features you can 

configure through HiveManager. To access it, click the Help icon in the upper right corner of 

the GUI. A Help topic that pertains to the currently active GUI page appears. To see other Help 

topics, use the table of contents to browse the system or the search tool to find information 

about a specific subject.

Support Site

Access technical support services, documentation, and software at www.aerohive.com/support/

login.html. After registering for an account, you will receive a user name and password to enter 

when logging in. You can contact Support for assistance through the web site or by phone (+1 

408.510.6100 or 866.365.9918).

Training

Aerohive offers courses covering the Aerohive cooperative control concepts, the installation and 

configuration of Aerohive products, and how to troubleshoot issues and optimize performance. 

For more information, visit www.aerohive.com/support/training.html.

Aerohive also offers CBT (computer-based training) modules. CBTs are online flash tutorials that 

explain Aerohive concepts and walk you through configuration procedures step by step. You 

can use the CBTs to familiarize yourself with the HiveManager GUI and learn how to configure 

HiveAPs. Aerohive CBTs are available for free online at www.aerohive.com/techdocs. 

Where to go for more information

Deployment and Configuration Tips

Using the rail mount, you can mount the HiveAP 330 or 350 to the tracks of a dropped ceiling grid. 

Using the mounting plate, you can mount it to any flat surface that can support its weight (HiveAP 

330: 1.5 lb or 0.68 kg; HiveAP 350: 2.375 lb or 1.08 kg). Both mounting options are explained 

below. (The HiveAP 330 is shown in these illustrations, but the instructions apply to both models.)

Mounting the HiveAP 330 and 350

Note

:   In addition to these methods, you can also mount the HiveAP on a table using the set 

of four rubber feet that ship with the product. Simply peel the rubber feet off the 

adhesive sheet and press them against the underside of the HiveAP in its four corners.

To mount the HiveAP 330 or 350 to a standard 15/16"-wide track (2.38 cm) in a dropped ceiling, 

use one of the two rail mounts that ship with the HiveAP, depending on whether the track is flush 

with the ceiling tiles or recessed. You also need a drill and—most likely—a ladder. 

Nudge the ceiling tiles slightly away from the track to clear some space, and then attach the 

appropriate rail mount to the ceiling track. When you have the rail mount in the correct location, 

cut or drill a hole in the ceiling through which you can then pass the Ethernet and power cables. 

1

Connect the cables and then attach the HiveAP to the rail mount to complete the installation. 

For the HiveAP 350, attach the articulted antennas and swivel them into a vertical position 

pointing downward to provide optimal coverage.

Press the the rail mount upward against the ceiling track so that the track contacts the 

two pressure tabs and pushes them flush with the rail mount.

Rotate the rail mount until the 

two pressure tabs click into place, 

gripping the ceiling track.

With the HiveAP upside down, connect the cables (not shown). Align the two V-shaped 

tabs and the security screw hole extension on the rail mount with the tab slots and 

security screw cavity on the HiveAP, and press the HiveAP upward until it snaps into place.

When done, adjust the ceiling tiles back into their former position.

You can use the mounting plate to attach the HiveAP to any surface that supports its weight, and 

to which you can screw or nail the plate. First, mount the plate to the surface. Then, in the open 

space in the L-shaped mounting plate, make a hole in the wall so that you can pass the cables 

through to the HiveAP. Finally, attach the device to the plate, connect the cables, and for the 

HiveAP 350, attach the antennas.

With the two flexible V-shaped tabs at 

the sides of the plate extending away 

from the surface, attach the mounting 

plate to a secure object such as a wall, 

ceiling, post, or beam.

Cut or drill a hole in the wall in the 

open space in the L-shaped mounting 

plate, pass the cables through to the 

HiveAP, and connect them. (You can 

also run the cables along the wall to 

the HiveAP instead of through a hole.)

Depending on how the device is 

powered and how it connects to the 

network, connect a power cable 

and one or two Ethernet cables. 

(The cables are not shown in the 

illustration.)

Align the tabs and security tab 

extension on the mounting plate with 

the tab slots and security screw cavity 

on the HiveAP.

Push the the HiveAP against the mounting 

plate until the tabs click inside the tab 

slots.

For the HiveAP 350, attach either the 

articulated or non-articulated antennas. 

When using the articulated antennas, 

orient them vertically for best coverage.

Note:   There are various holes through 

which you can screw or nail the 

plate in place. Choose the two or 

three that best suit the object to 

which you are attaching it.

1

Mount the HiveAP  on a wall as explained below.

2

3

4

Locking the HiveAP

To lock the HiveAP to the rail mount or mounting plate, use either a Kensington lock or the 

security screw that is included with the mounting kit. To use a Kensington lock, loop the cable 

attached to the lock around a secure object, insert the T-bar component of the lock into the 

device lock slot on the HiveAP, and then turn the key to engage the lock mechanism. 

To lock the HiveAP to the rail mount or mounting plate or to lock the USB port cover, use the 

security screw, which is included in the mounting kit. You also need a drilled spanner insert 

bit for size #6 security screws and a screw driver that will accept the bit. The correct bits are 

available from Aerohive in sets of three (AH-ACC-SEC-BIT-330-350-3PK).

To use the security screw, follow the steps below:

If you want to hide the USB 

port, attach the USB port 

cover by pushing the tab on 

the cover into the port. 

1

Insert the security screw 

through the hole in the cover 

and the hole in the chassis. 

Using a screwdriver with a 

drilled spanner bit, fasten the 

screw to the security tab extension 

on the rail mount. (If you want 

to expose the USB port, use the 

security screw without the cover.) 

2

Ceiling Mount

Surface Mount

(bird's eye view with 

ceiling tiles removed and 

the ceiling track shown as 

transparentfor clarity)

Rail Mount

Ceiling Track

CLICK!

CLICK!

2

3

(side view)

V-shaped Tab

V-shaped Tab

Tab Slot

Tab Slot

Security Screw 

Cavity

Security Screw 

Hole Extension

In the open space in the L-shaped rail 

mount, drill a hole in the ceiling tile 

(not shown). Then pass one or both 

Ethernet cables through the hole, and 

if you plan to supply power from an AC 

power source rather than through PoE, 

pass the power cable through as well.

4

(bird's eye view)

V-shaped Tab

V-shaped Tab

Security Tab 

Extension

Tab Slot

Tab Slot

Security Screw 

Cavity

Rail Mount

or

Mounting 

Plate

USB Port Cover

Security Screw

Screwdriver

Security Tab 

Extension

USB Port

Lock Slot

Содержание HiveAP 330

Страница 1: ...onfigure it with static network settings through the CLI See the next section Using the Virtual Access Console After a HiveAP has its network settings it then acts as a CAPWAP client and sends CAPWAP Discovery messages until HiveManager acting as the CAPWAP server responds CAPWAP Control and Provisioning of Wireless Access Points is a protocol that access points use to contact a management device ...

Страница 2: ...P 330 1 5 lb or 0 68 kg HiveAP 350 2 375 lb or 1 08 kg Both mounting options are explained below The HiveAP 330 is shown in these illustrations but the instructions apply to both models Mounting the HiveAP 330 and 350 Note In addition to these methods you can also mount the HiveAP on a table using the set of four rubber feet that ship with the product Simply peel the rubber feet off the adhesive s...

Страница 3: ...Hz 100 to 116 5 47 to 5 59 GHz and 132 to 140 5 66 to 5 725 GHz The frequency range 5 6 5 65 GHz is excluded from use The maximum transmit power for channels from 36 to 48 is 15 dBm in the FCC region Because this maximum is enforced by HiveOS the HiveAP automatically limits the power to 15 dBm even if the setting is greater than that The FCC region code is set in the device during the manufacturin...

Страница 4: ...not be used outdoors within a 20 km radius of the center of Ny Ålesund In Russia the 2 4 GHz band is for indoor use only Because radar systems use some bands in the 5 GHz spectrum WLAN devices operating in these bands must use DFS Dynamic Frequency Selection to detect radar activity and switch channels automatically to avoid interfering with radar operations For the ETSI region the HiveAP 300 seri...

Страница 5: ...ectrique au niveau de cette prise Pour des raisons de sécurité le point d accès HiveAP fonctionne à une tension extrêmement basse conformément à la norme IEC 60950 Les conditions de sécurité sont valables uniquement si l équipement auquel le point d accès HiveAP est raccordé fonctionne également selon cette norme Un point d accès HiveAP alimenté par son interface réseau Ethernet en mode POE Power ...

Страница 6: ... Aerohive equipment must comply with local and national electrical codes and with other regulations governing this type of installation Aerohive Networks its channel partners resellers and distributors assume no liability for personal injury property damage or violation of government regulations that might arise from failing to comply with the instructions provided and appropriate electrical codes...

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