10
Megohmmeter Models 6550 & 6555 - Quick Start Guide
Updating Software & Firmware
Free software and firmware updates are available on our website:
DataView
®
can also be updated by selecting
Update
from the Help menu within the
software.
Repair and Calibration
To ensure that your instrument meets factory specifications, we recommend that
it be sent back to our factory Service Center at one-year intervals for recalibration
or as required by other standards or internal procedures.
For instrument repair and calibration:
You must contact our Service Center for a Customer Service Authorization
Number (CSA#). Send an email to
requesting a CSA#,
you will be provided a CSA Form and other required paperwork along with the
next steps to complete the request. Then return the instrument along with the
signed CSA Form. This will ensure that when your instrument arrives, it will be
tracked and processed promptly. Please write the CSA# on the outside of the
shipping container. If the instrument is returned for calibration, we need to know
if you want a standard calibration or a calibration traceable to N.I.S.T. (includes
calibration certificate plus recorded calibration data).
Ship To:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
15 Faraday Drive ▪ Dover, NH 03820 USA
Phone: (800) 945-2362 (Ext. 360) / (603) 749-6434 (Ext. 360)
Fax:
(603) 742-2346
(Or contact your authorized distributor.)
Contact us for the costs for repair, standard calibration, and calibration traceable
to N.I.S.T.
NOTE:
You must obtain a CSA# before returning any instrument
.
Technical and Sales Assistance
If you are experiencing any technical problems or require any assistance with the
proper operation or application of your instrument, please call, e-mail or fax our
technical support team:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
Phone: (800) 343-1391 (Ext. 351)
Fax:
(603) 742-2346
E-mail:
