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38
Something not working?
Something not working?
Problem
The door will not open
Possible cause
The programme is still
Wait until the end of the
running.
programme before opening
the door.
The door lock has not yet
Wait about 2 minutes for
released.
the door lock to release.
The water level is above the
Before opening the door,
bottom edge of the door.
the water must be emptied
out.
The machine is heating the Wait until the end of the
water.
heating phase.
Solution
The machine vibrates or is
noisy
The transit bolts have
Check that the machine
not been removed.
has been unpacked as
described in the Installation
section.
The feet have not been
Carefully level the machine.
adjusted.
There is little laundry in
Correct operation of the
the drum.
machine is not affected.
Problem
The machine does not
empty and/or does not spin
Possible cause
The drain hose is
Check the whole length of
squashed or kinked
(E10)
.
the hose and remove the
kink.
The drain filter or the
Clean the filter or check
drain hose are clogged
(E10)
. the hose.
The RINSE HOLD option
Empty out the water by
(stop with water in drum)
pressing the START button
has been selected.
or selecting the PUMP OUT
programme.
The laundry is not evenly
Redistribute the laundry
distributed inside the drum. manually in the drum.
There is water on the floor
Too much detergent has
Measure detergent
been used.
according to the
manufacturer’s instructions.
An unsuitable detergent
Use a suitable washing
has been used that
machine detergent.
creates too much foam.
One of the connectors on
Check that the hose is
the water inlet hose is
firmly screwed on at both
leaking.
ends.
The drain filter has not
Fully screw the filter into
been properly screwed on
place.
after cleaning.
Solution
The machine does not fill
The water tap is closed
(E00)
. Open the water tap.
The water inlet hose is
Check the whole length of the
squashed or kinked
(E00)
.
hose and remove the kink.
The small filter of the water
Clean the filter.
inlet hose is clogged
(E00)
.
The door is not properly
Close the door.
closed
(E20)
.
The machine fills then
empties immediately
The end of the drain hose
Place the hose at the right
is too low.
height (see Installation
section).