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Guarantee conditions
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest of care. However, a defect may still occur. Our con-
sumer services department will repair this upon request, either during or after the guarantee peri-
od. The service life of the appliance will not, however, be reduced as a result.
This declaration of guarantee terms is based on European Union Directive 99/44/EC and the provi-
sions of the Civil Code. The statutory rights that the consumer has under this legislation are not
affected by this declaration of guarantee terms.
This declaration does not affect the vendor's statutory warranty to the end user. The appliance is
guaranteed within the context of and in adherence with the following terms:
1.
In accordance with provisions laid down in paragraphs 2 to 15, we will remedy free of charge any
defect that occurs within 24 months from the date the appliance is delivered to the first end user.
These guarantee terms do not apply in the event of use for professional or equivalent purposes.
2.
Performing the guarantee means that the appliance is returned to the condition it was in before
the defect occurred. Defective parts are replaced or repaired. Parts replaced free of charge become
our property.
3.
So as to avoid more severe damage, the defect must be brought to our attention immediately.
4.
Applying the guarantee is subject to the consumer providing proof of purchase showing the pur-
chase and/or delivery date.
5.
The guarantee will not apply if damage caused to delicate parts, such as glass (vitreous ceramic),
synthetic materials and rubber, is the result of inappropriate use.
6.
The guarantee cannot be called on for minor faults that do not affect the value or the overall reli-
ability of the appliance.
7.
The statutory warranty does not apply when defects are caused by:
•
a chemical or electrochemical reaction caused by water,
•
abnormal environmental conditions in general,
•
unsuitable operating conditions,
•
contact with harsh substances.
8.
The guarantee does not apply to defects due to transport which have occurred outside of our re-
sponsibility. Nor will the guarantee cover those caused by inadequate installation or assembly, lack
of maintenance or failure to respect the assembly instructions or directions for use.
9.
Defects that result from repairs or measures carried out by people who are not qualified or expert
or defects that result from the addition of non-original accessories or spare parts are not covered
by the guarantee.
10.
Appliances that are easy to transport may be delivered or sent to the consumer services depart-
ment. Home repairs are only anticipated for bulky appliances or built-in appliances.
11.
If the appliances are built-in, built-under, fixed or suspended in such a way that removing and re-
placing them in the place where they are fitted takes more than half an hour, the costs that result
therefrom will be charged for. Connected damage caused by these removal and replacement oper-
ations will be the responsibility of the user.
12.
If, during the guarantee period, repairing the same defect repeatedly is not conclusive, or if the re-
pair costs are considered disproportionate, in agreement with the consumer, the defective appli-
ance may be replaced with another appliance of the same value.
In this event, we reserve the right to ask for a financial contribution calculated according to the
length of time it has been used.
13.
A repair under guarantee does not mean that the normal guarantee period will be extended nor
that a new guarantee period begins.
14.
We give a twelve month guarantee for repairs, limited to the same defect.
15.
Except in the event where liability is legally imposed, this declaration of guarantee terms excludes
any compensation for damage outside the appliance for which the consumer wishes to assert his
rights. In the event of legally admitted liability, compensation will not exceed the purchase price
paid for the appliance.
These guarantee terms are only valid for appliances purchased and used in Belgium. For exported
appliances, the user must first make sure that they satisfy the technical conditions (e.g.: voltage,
frequency, installation instructions, type of gas, etc.) for the country concerned and that they can
