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14.

TROUBLESHOOTING

WARNING!

Refer to Safety chapters.

14.1

Introduction

The appliance does not start or it stops

during operation.
First try to find a solution to the problem

(refer to the table). If the problem

persists, contact the Authorised Service

Centre.

In case of major problems, the acoustic

signals operate, the display shows an

alarm code and the

Start/Pause

button

may flash continuously:

•

- The appliance does not fill with

water properly.

•

- The appliance does not drain

the water.

•

- The appliance door is open or

not closed correctly. Please check the

door!

If the appliance is

overloaded, remove

some items from the

drum and/or keep

pressed the door while

touching the Start/Pause

button until the indicator

stops flashing (see

the picture below).

•

- The mains supply is unstable.

Wait until the mains supply is stable.

•

- No communication between

electronic elements of the appliance.

Switch it off and switch on again.

•

- The anti-flood device is on.

Disconnect the appliance and close

the water tap. Contact the Authorised

Service Centre.

WARNING!

Deactivate the appliance

before carrying out any

check.

14.2

Possible failures

Problem

Possible solution

The programme does
not start.

Make sure that the mains plug is connected to the mains sock-
et.

Make sure that the appliance door is closed.

Make sure that there is not a damaged fuse in the fuse box.

Make sure that the Start/Pause has been touched.

If the delay start is set, cancel the setting or wait for the end of
countdown.

Deactivate the Child Lock function, if it is on.

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Содержание L9FSC969R

Страница 1: ...USER MANUAL EN User Manual Washing Machine L9FSC969R ...

Страница 2: ...ke life simpler features you might not find on ordinary appliances Please spend a few minutes reading to get the very best from it Visit our website for Get usage advice brochures trouble shooter service information www aeg com webselfservice Register your product for better service www registeraeg com Buy Accessories Consumables and Original spare parts for your appliance www aeg com shop CUSTOME...

Страница 3: ...afe way and understand the hazards involved Do not let children play with the appliance Children aged 3 years and under must be kept away from this appliance when it is in operation at all times Keep all packaging away from children and dispose of it appropriately Keep detergents away from children Keep children and pets away from the appliance door when it is open If the appliance has a child saf...

Страница 4: ... prevent internal damage Always take care when moving the appliance as it is heavy Always use safety gloves and enclosed footwear Do not install or use a damaged appliance Follow the installation instruction supplied with the appliance Do not install or use the appliance where the temperature can be less than 0 C or where it is exposed to the weather The floor area where the appliance is to be ins...

Страница 5: ...rgent packaging Do not put flammable products or items that are wet with flammable products in near or on the appliance Make sure that all metal objects are removed from the laundry Do not wash fabrics which are heavily soiled with oil grease or other greasy substances It can damage rubber parts of the washing machine Prewash such fabrics by hand before loading them into the washing machine Do not...

Страница 6: ...ng materials 3 Remove the internal film 4 Open the door and remove the polystyrene piece from the door seal and all the items from the drum 5 Carefully put down the appliance with the rear side on it 6 Put the front polystyrene packaging element on the floor under the appliance Make sure not to damage the hoses 7 Remove the polystyrene protection from the bottom 1 2 8 Fully clean and dry the botto...

Страница 7: ...he illustration Make sure that the barriers are securely attached x4 A B Attach the sound barriers at a room temperature 13 Pull up the appliance in vertical position 14 Remove the three bolts by using the key supplied with the appliance 15 Pull out the plastic spacers 16 Put the plastic caps that you find in the user manual bag in the holes We recommend that you keep the packaging and the transit...

Страница 8: ...level WARNING Do not put cardboard wood or equivalent materials below the appliance feet to adjust the level x4 The appliance must be level and stable A correct adjustment of the appliance level prevents the vibration noise and the movement of the appliance when in operation 3 4 The inlet hose 1 Connect the water inlet hose to the back of the appliance 2 Position it toward left or right depending ...

Страница 9: ...at the drain hose end is not immersed in the water There may be a return of dirty water into the appliance 3 To a stand pipe with vent hole Insert the drain hose directly into a drain pipe Refer to the illustration The end of the drain hose must always be ventilated i e the inner diameter of the drain pipe min 38 mm min 1 5 must be larger than the external diameter of the drain hose 4 If the end o...

Страница 10: ... that dissolves first the detergent and then fabric softener in the water before they are distributed in the laundry So every fibre is reached and cared for The ProSense technology detects the laundry load size defining the programme duration in 30 seconds The washing programme is tailored to the laundry load and the type of fabric without consuming more time energy and water than necessary The st...

Страница 11: ...t dispenser and salt compartment Always follow the instructions that you find on the packaging of the detergent products Anyway we recommend not to exceed the maximum indicated level in each compartment M a x Max M ax S a l t Salt Compartment for washing phase powder detergent stain remover If using liquid detergent make sure that the special container for liquid detergent is inserted Refer to Fil...

Страница 12: ...ter A correct setting allows to achieve the best washing results and the maximum garments protection To set the water softener correctly please refer to How to set the water hardness level 5 2 How to set the water hardness level The appliance allows you to chose between 7 levels corresponding to 7 different ranges of water hardness Depending on the country the water hardness is expressed in equiva...

Страница 13: ...he goes on This setting increases the salt consumption 2 Touch the Start Pause button to confirm your choice and exit the menu How to deactivate the water softener Once you have entered the menu by pressing Stains Prewash and the Plus Steam buttons 1 By touching the Plus Steam button twice the water softener is excluded completely The indicator and go off and the appears in the display 2 Touch the...

Страница 14: ... 1 18 weeks depending on the set water hardness level Refer to How to set the water hardness level The display shows the indicator when compartment Salt needs to be refilled with salt even if a little salt still remains WARNING Pour the salt in the compartment Salt only WARNING Do not put anything but salt in the compartment Salt If any other detergent additive is poured inadvertently in this comp...

Страница 15: ...me for cotton at the highest temperature without any laundry in the drum This removes all possible dirt from the drum and the tub 7 CONTROL PANEL 7 1 Control panel description 2 3 6 12 11 10 8 1 4 5 7 9 13 1 Programme dial 2 Display 3 Energy saving touch button Eco 4 Time saving touch button Time Save 5 Skipping phase touch button Options Wash phase skipping Rinse only Wash and rinse phase skippin...

Страница 16: ...com partment is empty or the salt is not enough Delay start indicator Door locked indicator The digital indicator can show Programme duration e g Delay time e g or Cycle end Warning code e g Energy saving indicators The indicator appears by selecting a pro gramme for cotton at 40 C or 60 C Washing phase indicator it flashes during prewash and wash phase Rinsing phase indicator it flashes during ri...

Страница 17: ...atically deactivates the appliance to decrease the energy consumption in a few cases you may need to activate the appliance again For more details refer to Stand by paragraph in Daily Use chapter 8 2 Introduction The options functions are not selectable with all washing programmes Check the compatibility between options functions and washing programmes in the Programme Chart An option function can...

Страница 18: ...ws the indicator The door stays locked The drum turns regularly to reduce creasing You must drain the water to unlock the door Touch the Start Pause button the appliance performs only the draining phase The appliance empties the water out automatically after approximately 18 hours 8 5 Stains Prewash Press this button repeatedly to activate one of the two options The relevant indicator goes on in t...

Страница 19: ...ain a good washing efficiency by saving energy The display shows the indicator If you select the Cotton programme at 40 C or 60 C and no other options are set the display shows the indicator these are the standard cotton programmes the most efficient programmes in terms of combined energy and water consumption 8 9 Time Save With this option you can decrease the programme duration If your laundry i...

Страница 20: ...ht soil Standard programmes for the Energy Label consumption values According to regulation 1061 2010 the programme Cottons at 60 C and the programme Cottons at 40 C with the option are respectively the Standard 60 C cotton pro gramme and the Standard 40 C cotton programme They are the most efficient programmes in terms of combined ener gy and water consumption for washing normally soiled cotton l...

Страница 21: ... that are not suitable for tumble drying All items with plastic metal wooden parts or alike Washing programmes OKOPower Cotton and fast coloured synthetic items Complete washing programme that in only 59 minutes washes the daily soiled laundry intensively and ensures a good washing performance in a short time Anti Allergy White cotton items This programme removes micro organ isms thanks to a washi...

Страница 22: ...o further improve the water repellent restorer action dry the laundry in a tumble dryer by setting the Outdoor drying programme if available and if the garment care label permits tumble drying 1 During this cycle the drum rotates slowly to ensure a gentle wash It can seem that the drum doesn t rotate or doesn t rotate properly but this is normal for this programme 2 If you set a Steam programme wi...

Страница 23: ... kg 20 min 3 kg 30 C 40 C 30 C 1200 rpm 1200 rpm 400 rpm 3 kg Outdoor 30 C 40 C Cold 1200 rpm 1200 rpm 400 rpm 2 5 kg1 1 kg2 1 Washing programme 2 Washing programme and waterproofing phase Programme options compatibility Cottons Synthetics ColourPro Delicates Wool Silk Steam OKOPower Anti Allergy 20 min 3 kg Outdoor Spin Stains1 Prewash Extra Rinse Eco 2 Time Save 3 Rinse only Spin only Drain only...

Страница 24: ...garment care label for drying and other laundry instructions M1361 In UK Eire Hong Kong and India the Woolmark symbol is a certification trademark 10 SETTINGS 10 1 Child Lock With this option you can prevent that the children play with the control panel To activate deactivate this option touch the Stains Prewash and the Extra Rinse buttons simultaneously until the indicator comes on goes off on th...

Страница 25: ...ed when you use the fabric softener This option increases slightly the programme duration To activate deactivate this option touch the Temp button and the Spin button simultaneously until the indicator comes on goes off above the indicator 11 DAILY USE WARNING Refer to Safety chapters 11 1 Activating the appliance 1 Connect the mains plug to the mains socket 2 Open the water tap 3 Press the On Off...

Страница 26: ...x Max M ax S a l t 4 Close the detergent dispenser M a x Max M ax S a l t Filling the liquid detergent 1 Insert the proper container for liquid detergent M a x Max M ax S a l t 2 Pour the liquid detergent in the compartment M a x Max M ax S a l t L iq u id M a x 3 Close the detergent dispenser 11 4 Setting a programme 1 Turn the programme dial to select the desired washing programme The related pr...

Страница 27: ...e end of the countdown Cancelling the delay start after the countdown has started To cancel the delay start 1 Touch the Start Pause button to pause the appliance The related indicator flashes 2 Touch the Delay Start button repeatedly until the display shows 3 Touch the Start Pause button again to start the programme immediately Changing the delay start after the countdown has started To change the...

Страница 28: ...e detergent the stain removal for fabric treatment and or the fabric softener with water before introducing them into the drum the indicator MIX appears and disappears on the display according to the different programme phases the arrows flash alternatively If you select the Plus Steam the steam phase indicators come on The steam phase is running The anti crease phase is running 11 9 Interrupting ...

Страница 29: ...ser slightly ajar to prevent mildew and odours 5 Close the water tap 11 13 Draining water out after end of cycle If you have chosen a programme or an option that does not empty out the water of the last rinse the programme is completed but The display shows the indicator the option indicator or and the door locked indicator The indicator of the running phase flashes The drum still turns at regular...

Страница 30: ...e leading to excessive vibration If this occurs a interrupt the programme and open the door refer to Opening the door when a programme or the delay start operates b manually redistribute the load so that the items are spaced evenly around the tub c press the Start Pause button The spin phase continues 12 2 Stubborn stains For some stains water and detergent is not sufficient We recommend that you ...

Страница 31: ...ng product occasionally Always follow the instructions that you find on the packaging of the product 13 3 Maintenance wash The repeated and prolonged use of low temperature and short programmes can cause detergent deposits fluff residues bacterial growth and biofilm formation inside the drum and the tub This could generate bad odours and mildew To eliminate these deposits and hygienize the inner p...

Страница 32: ...rawer Press the catch as indicated in the picture and pull the drawer out M a x Max M ax S a lt M a x 2 Remove the insert for the softener and if inserted the container for liquid detergent M a x Max M ax S a lt M a x Max S a lt M ax M a x Max M ax S a l t 3 Wash the drawer and all inserts under running water M a x Max 4 Make sure that all detergent residue is removed from the detergent conveyor U...

Страница 33: ...water The drum does not turn The appliance makes an unusual noise because of the blockage of the drain pump The display shows the alarm code WARNING Do not remove the filter while the appliance operates Do not clean the pump if the water in the appliance is hot Wait until the water cools down Proceed as follows to clean the pump 1 Open the pump cover 1 2 2 Place a suitable bowl below the drain pum...

Страница 34: ... of the pump can rotate If it does not rotate contact the Authorised Service Centre 10 Clean the filter under the water tap 11 Put the filter back into the special guides by turning it clockwise Make sure that you tighten the filter correctly to prevent leakages 1 2 12 Close the pump access 2 1 When you drain the water with the emergency drain procedure you must activate the drain system again a P...

Страница 35: ...ean the pump When you drain the water with the emergency drain procedure you must activate the drain system again 1 Put 2 litres of water in the main wash compartment of the detergent dispenser 2 Start the programme to drain the water 13 10 Frost precautions If the appliance is installed in an area where the temperature can reach the values around 0 C or drop below remove the remaining water from ...

Страница 36: ...ng the Start Pause button until the indicator stops flashing see the picture below The mains supply is unstable Wait until the mains supply is stable No communication between electronic elements of the appliance Switch it off and switch on again The anti flood device is on Disconnect the appliance and close the water tap Contact the Authorised Service Centre WARNING Deactivate the appliance before...

Страница 37: ... not clogged Clean the filter if necessary Refer to Care and cleaning Make sure that the connection of the drain hose is correct Set the drain programme if you set a programme without drain phase Set the drain programme if you set an option which ends with water in the tub The spin phase does not operate or the washing cycle lasts longer than usual Set the spin programme Make sure that the drain f...

Страница 38: ... Refer to The ProSense load detection in Daily Use chapter The washing results are not satisfactory Increase the detergent quantity or use a different detergent Use special products to remove the stubborn stains before you wash the laundry Make sure that you set the correct temperature Decrease the laundry load Make sure that no other type of detergent has been poured the compartment Salt In this ...

Страница 39: ...g If necessary wait until the drum stops rotating Make sure that the water level inside the drum is not too high If necessary proceed with an emergency drain refer to Emergency drain in Care and cleaning chapter To open the door proceed as follows 1 Press the On Off button to switch the appliance off 2 Disconnect the mains plug from the mains socket 3 Open the filter flap 4 Keep the emergency unlo...

Страница 40: ...ns 60 C 9 1 65 90 220 44 Cottons 40 C 9 1 20 90 210 44 Synthetics 40 C 4 0 72 55 160 35 Delicates 40 C 4 0 60 60 120 35 Wool Silk 30 C 2 0 35 58 60 30 Standard cotton programmes2 Standard 60 C cotton 9 0 32 54 268 44 Standard 60 C cotton 4 5 0 30 40 247 44 Standard 40 C cotton 4 5 0 30 47 234 44 1 At the end of spin phase 2 The performance results and low energy consumption are guaranteed by the u...

Страница 41: ...cannot connect the water inlet hose to the cold water tap of the primary hydraulic system connect it to your domestic cold water storage system Make sure not to exceed a distance of 5 02 m 16 5 ft between the appliance inlet hose and the bottom of the water storage tank 2 Connect the water inlet hose to a water tap with a 3 4 thread 17 ACCESSORIES 17 1 Available in www aeg com shop or from authori...

Страница 42: ...awer To raise your appliance and makes loading and unloading laundry easier The drawer can be used for laundry storage e g towels cleaning products and more Read carefully the instructions supplied with the accessory 18 ENVIRONMENTAL CONCERNS Recycle the materials with the symbol Put the packaging in applicable containers to recycle it Help protect the environment and human health and to recycle w...

Страница 43: ...ENGLISH 43 ...

Страница 44: ...www aeg com shop 157008570 B 032017 ...

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