Problem
Possible solution
The washing results
are not satisfactory.
• Increase the detergent quantity or use a different detergent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
Too much foam in the
drum during the wash‐
ing cycle.
• Reduce the quantity of detergent or the number of tablets or
single-dose detergents.
After the washing cy‐
cle, there are some
detergent residues in
the dispenser drawer.
• Make sure that the flap is in the correct position (UP for pow‐
der detergent - DOWN for liquid detergent).
• Make sure you have used the detergent dispenser according
the indications given in this user manual.
The drum is empty and
the display shows
there is some weight
in.
• Press the On/Off button to deactivate the appliance and acti‐
vate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance. Press
the On/Off button to deactivate the appliance.
• Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
The appliance does
not dry or does not dry
correctly.
• Turn the water tap on.
• Make sure the drain filter is not clogged.
• Reduce the laundry load.
• Make sure you have set the correct cycle. if necessary, set
again a short drying time.
The laundry is full of
different colours fluff.
The fabrics washed in the previous cycle released fluff of a differ‐
ent colour:
• The drying phase helps to eliminate some fluff.
• Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the special
programme to clean it (refer to “Fluff in the fabrics" for more de‐
tails).
After the check, activate the appliance. The programme continues
from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
18.2 Emergency door
opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
www.aeg.com
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