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TROUBLESHOOTING
PROBLEM
SOLUTION
The appliance does not work.
Put the mains plug in the wall socket..
Make sure that the voltage indicated on the appliance corresponds to the local
mains voltage.
Fill the water reservoir with water.
When I use the grinder, the coffee is too weak. Make sure the number of cups you select with the 2-10 cups button is
consistent with the amount of water in the water reservoir. Please keep in
mind that the appliance uses all the water in the water reservoir.
Use the STRENGTH button to set the coffee strength to ‘strong’.
When you use coffee beans, make sure you do not press the preground coffee
button, as this switches off the grinder.
Use coffee beans of a stronger blend or flavour.
To increase the coffee strength, select a higher number of cups with the 2-10
cups button than the number of cups you fill the water reservoir with.
When I use pre-ground coffee, the coffee is
too weak.
Make sure the amount of pre-ground coffee in the filter is consistent with the
amount of water in the water reservoir. Please keep in mind that the appliance
uses all the water in the water reservoir.
Use ground coffee of a stronger blend or flavour.
To increase the coffee strength, increase the amount of pre-ground coffee or
decrease the amount of water.
I have set the coffee strength to ‘strong’ with
the STRENGTH button, but the coffee is too
weak.
When the grinder is switched off, you cannot change the coffee strength with
the STRENGTH button. In this case you can only increase the coffee strength
by increasing the amount of pre-ground coffee or decreasing the amount of
water, or by using coffee of a stronger blend or flavour.
The filter overflows when I remove the jug
from the appliance while it is brewing coffee.
If you remove the jug for more than 20 seconds during the brewing process,
the drip stop causes the filter holder to overflow. Also note that the coffee
does not reach its full taste before the end of the brewing process. Therefore
we advise you not to remove the jug and pour out the coffee before the end of
the brewing process.
The appliance continues to drip long after the
brewing mprocess has ended.
The dripping is caused by condensation of steam. It is completely normal that
the appliance drips for some time.
If the dripping does not stop, the drip stop may be clogged. To clean the drip
stop, push it to open it and then rinse it under the tap.
If you remove the jug for more than 20 seconds during the brewing process,
the drip stop causes the filter basket to overflow.
The coffee is not hot enough.
Place the jug properly on the hotplate.
Make sure that the hotplate and the bottom of the jug are clean.
Use thin cups, because they absorb less heat from the coffee than
thick cups.
Do not use milk that comes directly out of the fridge.
Descale the appliance. See section ‘Descaling’ in chapter ‘Cleaning and
maintenance’.
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