8.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate or oper‐
ate the hob.
The hob is not connected to
an electrical supply or it is
connected incorrectly.
Check if the hob is correctly
connected to the electrical
supply. Refer to the connec‐
tion diagram.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunction.
If the fuse is blown again
and again, contact a quali‐
fied electrician.
You touched 2 or more sen‐
sor fields at the same time.
Touch only one sensor field.
There is water or fat stains
on the control panel.
Clean the control panel.
An acoustic signal sounds
and the hob deactivates.
An acoustic signal sounds
when the hob is deactivated.
You put something on one or
more sensor fields.
Remove the object from the
sensor fields.
The hob deactivates.
You put something on the
sensor field .
Remove the object from the
sensor field.
Residual heat indicator does
not come on.
The zone is not hot because
it operated only for a short
time or the sensor is dam‐
aged.
If the zone operated suffi‐
ciently long to be hot, speak
to an Authorised Service
Centre.
There is no sound when you
touch the panel sensor
fields.
The sounds are deactivated. Activate the sounds. Refer to
"Daily use".
comes on.
Child Safety Device or Lock
operates.
Refer to "Daily use".
The control bar blinks.
There is no cookware on the
zone or the zone is not fully
covered.
Put cookware on the zone
so that it fully covers the
cooking zone.
The cookware is unsuitable. Use suitable cookware. Re‐
fer to "Hints and tips".
The diameter of the bottom
of the cookware is too small
for the zone.
Use cookware with correct
dimensions. Refer to "Tech‐
nical data".
ENGLISH
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