8. Neither the performance of works under warranty or guarantee, nor the performance of service and mainte-
nance works shall renew or extend the term of warranty.
9. Transport damage shall be investigated and possibly accepted only if it is reported to AE AG in writing on the
next following workday after delivery at the latest.
10. Claims over and above the warranty, if legally permissible, in particular claims with respect to compensation
of damages and consequential damages, shall be excluded. Prorated labour time for repairs as well as the
costs of restoring the original condition of the unit must be paid in full by the buyer. In accordance with this
warranty declaration, the warranty shall apply only to repair or replacement of the unit. The provisions of the
Terms and Conditions of Sale and Delivery of AE AG shall, unless amended by these Terms and Conditions
of Warranty, remain fully in place.
11. Services that are not performed within the scope of these Terms and Conditions of Warranty shall be charged.
12. No claims under warranty shall be considered by AE AG unless full payment for the device has been made to
AE AG and unless the claimant has fully satisfied all obligations arising to him vis-à-vis the seller.
13. The enamelled internal boiler for water heaters is warranted for the specified period from the delivery date
provided all warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms
have not been met, the legal warranty requirements of the respective country from which the appliance was
shipped shall prevail.
14. With regard to the assertion of claims pursuant to the Austrian Product Liability Act it must be noted:
Potential claims under the title of product liability relating to the regulation of damages due to a defective
product (e.g. a human’s body is injured, his health is damaged or any corporeal property differing from the
product is damaged) shall only be justified if all the prescribed measures and requirements for flawless and
normal operation of the unit have been fulfilled.
These include e.g. the mandatory and documented anode replacement, the connection to the correct ope-
rating voltage, any damage due to improper use must be avoided, etc. These standards are based on the
assumption that if all the regulations (standards, assembly and operating instructions, general guidelines, etc.)
are observed, the defect in the unit or product causal for occurrence of the secondary damage would not
have occurred. It is further imperative that all the documentation necessary for handling of a claim, such as
e.g. the type and fabrication number of the unit, the vendor’s invoice and the invoice of the licensed electrician
or installation firm, as well as a description of the malfunction be provided, as well as the defective unit itself for
examination in the lab (absolutely necessary, as the unit will be investigated by an expert and the cause of the
defect analysed). In order to exclude any possibility of mistaken identity of the unit during transportation, the
unit must be labelled with a clearly legible label (ideally with the end customer’s address and signature). Ap-
propriate photographic documentation of the extent of damage, the installation (cold water inflow, hot water
outflow, heating inflow and outflow, safety fittings, expansion vessel if applicable), as well as the defective part
of the tank is required. AE AG further expressly reserves the right to demand the submission of documentation
and units or unit components by the buyer for the purpose of clarification.
The damaged party’s full burden of proof that the damage was caused by the product of AE AG is prerequisite
for the payment of any benefits under the title of product liability. Claims for damages pursuant to the Austrian
Product Liability Act are moreover justified only for any amount exceeding the amount of 500 euros (deduc-
tible amount). Until all the facts and circumstances as well as the problem causally underlying the defect have
been ascertained, any possible fault on the part of AE AG shall be ruled out explicitly. Any non-observance of
the operating and assembly instructions as well as the relevant standards shall be deemed negligence and
shall result in an exclusion of any liability for damages.
The figures and data are not binding and may be amended without notice in the interest of technical improvement.
Misprints and technical changes reserved.
