Warranty, Guarantee and Product Liability
The warranty is granted in accordance with the statutory provisions of the Republic of Austria, as well as of the EU.
1. Prerequisite for the provision of warranty services by Austria Email AG (hereinafter referred to as AE AG) shall
be the presentation of the paid invoice for the purchase of the device for which the warranty service is claimed,
whereby the identity of the device with regard to the model and the manufacturing number must be evident
from the invoice and must be documented by the claimant. The General Terms and Conditions, Terms and
Conditions of Sale and Delivery of AE AG shall apply exclusively.
2. To the extent required by the law, respectively in the Operator’s Manual and Installation Instructions, the as-
sembly, erection, connection and commissioning of the unit for which the claim is presented must have been
carried out by a licensed electrician or installation firm, duly observing all applicable rules. The tank (without
outer shell and plastic outer shell) must be protected from sunshine to avoid discolouring of the PU foam and
potential warping of plastic components.
3. The room in which the device is operated must be free of frost. The unit must be mounted in a location that
may reasonably be expected, i.e. it must be possible to access and replace the unit without difficulty for the
purpose of necessary maintenance, repairs and possible replacement. The costs for any necessary changes
to the structural conditions (e.g. doors and passages too narrow) are not governed by the guarantee and
warranty declaration and therefore shall be rejected on the part of AE AG. If the water boiler is set up and
operated in uncommon locations (e.g. attics, living rooms with water-sensitive floors, store rooms, etc.), the
possibility of water leakage must be taken into account and provisions made for collecting and discharging
the water leakage in order to prevent secondary damage within the meaning of product liability.
4. The following is not covered by the warranty and guarantee:
inappropriate transport, normal wear and tear, intentional or negligent damage, use of force of any kind or de-
scription, mechanical damage or damage caused by frost or also by exceeding the operating pressure stated
on the rating plate, even if only once, use of connection fittings that do not comply with the standard, use of
defective tank connection fittings and unsuitable and defective service fittings. Breaking of glass and plastic
components, possible colour differences, damage due to improper use, in particular non-observance of the
mounting and operating instructions (Operating and Mounting Instructions), damage by external influence,
connecting to incorrect voltage, corrosion damage as a consequence of aggressive waters (water not suitable
for drinking) in accordance with the national regulations (e.g. Austrian ordinance on drinking water, TWV – Fed.
Law Gazette II No. 304/2001), deviations between the actual drinking water temperature at the tank fitting
and the specified hot water temperature of up to 10°K (hysteresis of the controller and possible cooling due to
pipelines), Insufficient water conductivity (min. 150 µs/cm) operational wear of the magnesium anode (wearing
part), natural formation of boiler scale, lack of water, fire, flood, lightning, overvoltage, power failure or other
types of force majeure. Use of non-original and company-external components such as e.g. heating elements,
reactive anode, thermostat, thermometer, ribbed tube heat exchanger, etc., Parts installed in an uninsulated
condition with respect to the storage tank, ingress of foreign particles or electrochemical influences (e.g. mixed
installations), failure to observe the design documents, unpunctual and undocumented renewal of the installed
protective anode, no or improper cleaning and operation, as well as any deviations from the standard that redu-
ce the value or functionality of the device only slightly. Fundamental compliance with all regulations in ÖNORM
B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and laws must be
ensured.
5. In the case of an authorised complaint, this must be reported to the next available customer service location
of AE AG. The same reserves the right to decide whether a defect component shall be replaced or repaired
or whether a defect device shall be replaced by an equivalent fault-free device. Furthermore, AE AG explicitly
reserves the right to request that the rejected device be returned by the buyer.
6. Repairs under warranty must be performed exclusively by persons authorised to do so by AE AG. Replaced
parts shall remain the property of AE AG. If a repair of the hot water heater should be required in connection
with necessary service work, the Manufacturer shall invoice these as repair and prorated material costs.
7. Any intervention by third parties without our express instruction, even if performed by a licensed electrician, shall
have the effect of voiding the warranty. Costs for repairs carried out by third parties shall be replaced only if AE
AG has previously been requested to remove the defect and if AE AG shall have failed to satisfy its
obligation
to replace the defective item or repair the defect or if it shall have failed to do so within a reasonable period of
time.
