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SmartFlex SR308

10. Customers Support

10.1

Customer Support for NAM

E-mail:

[email protected]

Web:

www.advantech-bb.com

10.2

Customer Support for Europe

E-mail:

[email protected]

Web:

www.advantech-bb.com

10.3

Customer Support for Asia

E-mail:

[email protected]

Web:

www.advantech.com

Upkeep-advices:

•

The SIM card must be handled carefully as with a credit card. Do not bend, do not scratch
the card and do not expose the card to static electricity.

•

When cleaning the router, do not use aggressive chemicals, solvents or abrasive clean-
ers!

Содержание SmartFlex SR308

Страница 1: ...LTE Industrial Router SmartFlex SR308 USER MANUAL ...

Страница 2: ... photography recording or any information storage and retrieval system without written consent Information in this manual is subject to change without notice and does not represent a commitment on the part of Advantech B B SmartWorx Advantech B B SmartWorx s r o shall not be liable for incidental or consequential damages resulting from the furnishing performance or use of this manual All brand nam...

Страница 3: ...s or information of special interest GPL licence Source codes under GPL licence are available free of charge by sending an email to techSupport advantech bb com Please see http ep advantech bb cz devzone for more information Advantech B B SmartWorx s r o Sokolska 71 562 04 Usti nad Orlici Czech Republic Document No MAN 0009 EN revision from November 2 2018 Released in the Czech Republic ii ...

Страница 4: ...4 5 8 Description of the front panel 14 5 8 1 Status indication 15 5 8 2 Power connector PWR 17 5 8 3 Antenna connector ANT DIV GPS and WiFi 18 5 8 4 SIM card reader 19 5 8 5 MicroSD card reader 20 5 8 6 Ethernet Ports ETH0 and ETH1 21 5 8 7 Power over Ethernet PoE 22 5 8 8 USB Port 24 5 8 9 I O Port 25 5 8 10 Reset 27 5 9 Interfaces Description 28 5 9 1 SWITCH interface 28 5 9 2 RS232 RS485 422 i...

Страница 5: ...al parameters of GNSS 39 7 6 Technical parameters of WiFi 39 7 7 Technical parameters of I O port 40 7 8 Technical Parameters of Power over Ethernet PoE 40 7 9 Other Technical Parameters 41 8 Recommended Literature 42 9 Troubleshooting 43 9 1 FAQ 43 10 Customers Support 46 10 1 Customer Support for NAM 46 10 2 Customer Support for Europe 46 10 3 Customer Support for Asia 46 iv ...

Страница 6: ...l from the DIN rail 13 16 SmartFlex front panel 14 17 Power connector 17 18 Connection of power supply 17 19 Connecting the antenna 18 20 SIM cards 19 21 MicroSD card 20 22 Ethernet connector 21 23 Connection of Ethernet cable 21 24 PoE PD usage 22 25 PoE PSE usage 23 26 USB connector 24 27 I O connector 25 28 Binary inputs connection 26 29 Binary output connection 26 30 Router reset 27 31 Version...

Страница 7: ...cteristics of inputs 25 14 Description of router reset and restart 27 15 State indication of the SWITCH interface 28 16 SWITCH interface parameters 29 17 Connection of RS232 connector 30 18 Connection of RS485 connector 31 19 Connection of RS422 connector 31 20 Technical specification of RS232 and RS485 32 21 Basic parameters 36 22 Standards and regulations 37 23 Type tests and environmental condi...

Страница 8: ...expose the router to extreme ambient conditions Protect the router against dust moisture and high temperature Only routers with appropriate certification and labelling should be used in locations where flammable and explosive materials are present including gas stations chemical plants or locations in which explosives are used We remind users of the duty to observe the restrictions concerning the ...

Страница 9: ...order to minimize impact on the environment This product contains high quality materials and components which can be recycled At the end of it s life this pro duct MUST NOT be mixed with other commercial waste for disposal The device contains the battery Remove the battery from the device before disposal The battery in the device needs to be disposed apart accordingly Check the terms and condition...

Страница 10: ... Power over Ethernet Power Source Equipment which lets the router power other devices via Eth ernet The SmartFlex can also be configured with a wide variety of port options These can be SWITCH three switched Ethernet ports RS232 RS485 422 combination of serial inter faces The router can be provided only in a metal casing Configuration of the router may be done via a password protected Web interfac...

Страница 11: ...eet management security system telematic telemetric remote monitoring vending and dispatcher machines 3 1 Usage of the Router The router is primarily intended for these four basic situations I Access to the Internet from LAN Figure 1 Access to the Internet from LAN 5 ...

Страница 12: ...SmartFlex SR308 II Backed up access to the Internet from LAN Figure 2 Backed up access to the Internet III Secure networks interconnection or using VPN Figure 3 Using VPN tunnel 6 ...

Страница 13: ...SmartFlex SR308 IV Serial Gateway Figure 4 Serial Gateway 7 ...

Страница 14: ...ternal antennas loose power and I O connector 8 pins1 4 pins and 5 pins terminal block for RS485 and RS232 only for version with interface RS232 RS485 422 clip for the DIN rail paper start guide Figure 5 Contents of package Temperature range for power supply is reduced to 0 C to 40 C 1 These pins are designed for cables with a diameter from 0 2 to 0 8 mm2 8 ...

Страница 15: ... you can power other devices by the router Router versions SIM BIN BOUT USB SD ETH WiFi 232 485 Basic version 2 x 2 x 1 x 1 x 1 x 2 x Basic version with WiFi 2 x 2 x 1 x 1 x 1 x 2 x 1 x Version with SWITCH board 2 x 2 x 1 x 1 x 1 x 5 x Version with SWITCH board WiFi 2 x 2 x 1 x 1 x 1 x 5 x 1 x Version with RS232 RS485 422 board 2 x 2 x 1 x 1 x 1 x 2 x 1 x 1 x Version with RS232 RS485 422 WiFi 2 x ...

Страница 16: ...on RS232 RS485 metal Figure 11 Version RS232 RS485 WiFi metal 5 2 Delivery identification Trade name Product name Description SmartFlex SR308 SmartFlex Router in a metal box Table 2 Delivery identification Figure 12 Label example 10 ...

Страница 17: ...l plug set BB SR30809125 SWH LTE module 5x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x SIM reader PoE PD Metal Universal plug set BB SR30810025 SWH LTE module 2x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x SIM reader WiFi Metal Universal plug set BB SR30810125 SWH LTE module 5x ETH 1x USB 2x BI 1x BO 1x microSD reader 2x SIM reader WiFi Metal Universal plug set BB SR30810325 SWH LTE module 2x ETH ...

Страница 18: ...er which there is no need to have examination immunity or issues in connection with EMC according to EN 61439 1 2011 Attention If the negative pole of the router is grounded there is no protection against reversed polarity In compliance with the EN 61439 1 2011 specification it is necessary to observe the following assembly instructions for a router attached to a switchboard For whip antennas it i...

Страница 19: ...the router data cables and antenna within the switchboard 5 6 Removal from the DIN rail The DIN rail clip is suitable for a DIN rail according to EN 60715 standard only The default position of metal rail clip which is used for mounting the router on a DIN rail is shown in the following figure Its position can be changed on some models back or bottom When changing the position of the DIN rail clip ...

Страница 20: ...he computer network PoE only for PoE PSE or PoE PD versions ETH1 RJ45 Connector for connection into the computer network PoE only for PoE PSE or PoE PD versions ANT SMA Connector for main antenna DIV SMA Connector for diversity antenna GPS SMA Connector for GPS antenna WiFi R SMA Connector for WiFi antenna only for versions with WiFi module USB USB A 2 0 Host Connector for connection of USB device...

Страница 21: ...es out 1x 5 s Fades out 1x 2 s Fades out 1x 1 s Signal strength is good Signal strength is fair2 Signal strength is poor3 See table 6 for value ranges of signal strength DAT Red Blinking Communication in progress on radio channel IN0 Green On Binary input no 0 is active IN1 Green On Binary input no 1 is active OUT Yellow On Binary output is active ETH0 ETH1 Green On Off Selected 100 Mbps Selected ...

Страница 22: ...E RSSI UMTS HSPA RSCP LTE RSRP Signal strength 70 dBm 75 dBm 90 dBm good 70 dBm to 89 dBm 75 dBm to 94 dBm 90 dBm to 109 dBm fair 89 dBm 94 dBm 109 dBm poor Table 6 Value ranges of signal strength for different technologies 16 ...

Страница 23: ...h minimum wire size nominal cross section 0 5 square mm for power supply The power supply for the router must be between 10 V to 60 V DC supply Protection against reversed polarity without signaling is built into the router Note The protection against reversed polarity is lost if the negative pole is grounded The router can be put into low power mode using a special command lpm It can then be awak...

Страница 24: ...a connector DIV is used The third connector GPS is intended for a GPS antenna the router supports active GPS antennas An R SMA connector named WiFi is designed for the connection of a WiFi antenna available only for versions with a WiFi module The router can not operate without a main antenna connected through the port marked as ANT An SMA connector is used for the connection of the antenna The an...

Страница 25: ... Access Point Names Supported type of SIM cards Mini SIM 2FF dimensions 25 0 x 15 0 x 0 76 mm Changing the SIM card Always disconnect the router from power supply before handling the SIM card Using a plastic opening tool or your fingernail press the SIM card slightly into its slot until you hear a click After hearing this click release the card and it will pop out of its slot Remove the SIM card a...

Страница 26: ... microSD card Supported only with Ext4_tools User Module installed in the router Changing the microSD card Using the flat end of a spudger or your fingernail press the microSD card slightly into its slot until you hear a click After hearing this click release the card and it will pop out of its slot Remove the microSD card and push any other microSD card into the slot until it clicks into place Fi...

Страница 27: ...f it s equipped by PoE 8 DC PoE power if it s equipped by PoE Table 9 Connection of Ethernet connector Figure 22 Ethernet connector The crossover UTP cable Ethernet cable plugs into the RJ45 connector labeled as ETH0 or ETH1 see figure below Figure 23 Connection of Ethernet cable The insulation strength of Ethernet ports from each other and from the rest of the router grounding is dependent on the...

Страница 28: ...found in Chapter 7 8 The POE LED on the front panel of the router lights up green when voltage is present in an Ethernet port so the user knows the router can be PoE powered You can still power the router with this connector even if the router is powered with PoE in PoE PD version but the input voltage must be higher than 15 V DC If the input voltage is lower than 15 V DC and the PoE voltage is pr...

Страница 29: ...oltage through the PWR connector When a device is being powered from the router the POE LED is will show blinking green Yellow blinking is shown for an overload the powered device is using too much power or a short circuit incorrect wiring of the cable or of the device without PoE support You can enable or disable the PoE PSE feature separately on the ETH0 and ETH1 ports via the Web interface of t...

Страница 30: ...voltage Table 11 Connection of USB connector Figure 26 USB connector The USB port is disabled on overload to prevent its damage connected device is trying to get too high current The port is enabled again after reboot of the router Mounting USB flash drive to the system To use the USB flash drive in the Linux system of the router it is necessary to mount it Use dmesg command to see the name of rec...

Страница 31: ...put is open in the default configuration The isolation strength is 1 5 kV The pins are isolated from each other with the same strength The input circuits are bipolar and allow connection as needed with common plus or minus according to the connection of an external voltage Binary inputs Characteristics of inputs logical 0 1 Voltage Current Web interface status log 1 max 3 V 0 4 mA Off log 0 min 5 ...

Страница 32: ...e Figure 28 Binary inputs connection Binary output Binary output parameters 60 V AC 300 mA 60 V DC 300 mA The current of the binary output is limited by a resettable fuse 300 mA Binary output connection example Figure 29 Binary output connection 26 ...

Страница 33: ...r small tool Figure 30 Router reset Before resetting the router it is recommended to back up the router configuration set tings see Configuration manual because resetting the router will return all configuration settings to their default states It is important to distinguish between the router reset and reboot Action Router behavior Invoking events Reboot Turns off and then turns on the router Dis...

Страница 34: ... SWITCH interface and transmits them on other ports of the SWITCH interface Each port can transmit frames inde pendently on the other ports State indication is displayed separately on each connector These router versions comply with the standards and temperature ranges stated in Chap 7 1 except for having a lower maximum operating temperature which is 70 C Figure 31 Version with SWITCH board State...

Страница 35: ...lex SR308 Technical specification of Ethernet IEEE 802 3 Ethernet interface IEEE 802 3 standard Maximum data rate 100 Mbps Max total cable length 300 Bd 200 nF km 100 m Table 16 SWITCH interface parameters 29 ...

Страница 36: ... 422 interface When connecting counterpart terminal block connectors included in package with the router use cables with nominal cross section 0 2 to 1 0 square mm 30 to 16 AWG Recommended stripping length is 5 mm For M2 captive screws the screw driver 0 5 x 3 mm is recommended Tighten the screws with 0 3 Nm torque Connection of RS232 connector Pin Signal Description Direction 1 CTS Clear To Send ...

Страница 37: ...n Signal Description Direction 1 RxD RS422 Output 2 RxD RS422 Output 3 TxD RS422 Input 4 TxD RS422 Input Table 19 Connection of RS422 connector Figure 34 RS485 422 connector The selection of either RS485 or RS422 can be performed by using jumpers on the board The points where jumpers have to be mounted are shown on the port see figure below Three jumpers are required for the RS485 interface or one...

Страница 38: ...2 and RS485 interface Max operating RS232 bus current 15 mA Max number of devices on RS485 bus 32 Max output current on RS485 bus 60 mA Max data rate 230400 bps on RS232 230400 bps on RS485 Max total cable length 300 Bd 200 nF km RS232 20 m RS485 1200 m Table 20 Technical specification of RS232 and RS485 32 ...

Страница 39: ...peration it is necessary to connect all of the components that are required to run your applications Don t forget to insert a SIM card The router can not operate without a connected antenna SIM card and power supply If the antenna is not connected the router may be damaged Figure 36 Router connection 33 ...

Страница 40: ...in the router it is not possible for the router to operate Any inserted SIM card must have active data transmission 6 3 1 Configuration by web browser For status monitoring configuration and administration of the router a web interface is available which can be accessed by entering the IP address of the router into the web browser The default IP address of the router is 192 168 1 1 Attention it is...

Страница 41: ...n information the user will have access to the router web interface via their browser Figure 39 Router web interface A detailed description of the router settings in the Web interface can be found in the Configuration manual for SmartFlex routers 35 ...

Страница 42: ... relative humidity non condensing 0 to 95 relative humidity non condensing Altitude Operating 2000 m 70 kPa Degree of protection IP30 Supply voltage 10 to 60 V DC Battery for RTC CR1225 Consumption Idle Average Peak Sleep mode 2 5 W 4 W 11 W 10 mW Dimensions 55 x 97 x 125 mm DIN 35 mm EN 60715 Weight Plastic box Metal box approximately 170 g depends on interface approximately 375 g depends on inte...

Страница 43: ...A 2700 6000 MHz Fast transient EN 61000 4 4 Signal ports Power ports Ethernet ports 2 kV crit A 2 kV crit A 2 kV crit A Surge EN 61000 4 5 Ethernet ports Power ports I O ports 2 kV crit B shielded cab 0 5 kV crit B 1 kV L to L crit A 2 kV L to GND crit A RF conducted EN 61000 4 6 All ports 10 V m crit A 0 15 80 MHz Radiated emission EN 55022 Enclosure Class B Conducted emission EN 55022 DC power p...

Страница 44: ...bps DL 5 76 Mbps UL UMTS parameters Supported frequencies 850 MHz 900 MHz 1900 MHz 2100 MHz Bit rates 384 kbps DL 384 kbps UL TD SCDMA parameters Supported frequencies 850 MHz 900 MHz 1900 MHz 2100 MHz Bit rates 4 2 Mbps DL 2 2 Mbps UL EDGE parameters Supported frequencies 800MHz 900 MHz 1800 MHz 1900MHz Data throughput max 236 8 kbps GPRS parameters Supported frequencies 800MHz 900 MHz 1800 MHz 1...

Страница 45: ...s Accuracy 1 5 m Table 25 Technical parameters of GNSS 7 6 Technical parameters of WiFi WiFi Antenna connector R SMA 50 Ω Supported WiFi band 2 4 GHz 5 Ghz Standards 802 11a 802 11b 802 11g 802 11n 2 4 GHz supported channels 1 2 3 4 5 6 7 8 9 10 11 12 13 5 GHz supported channels 1 36 38 40 42 44 46 48 52 56 60 64 100 104 108 112 116 120 124 128 132 136 140 149 153 157 161 165 Type of device Access...

Страница 46: ...inary output parameters 60 V AC 300 mA 60 V DC 300 mA 7 8 Technical Parameters of Power over Ethernet PoE Standards IEEE 802 3at 2009 PoE and IEEE 802 3af 2003 PoE are supported Ca bling needed is Category 5 up to 12 5 Ω It is possible to use a passive PoE injector PoE PD parameters for opposite PSE Input voltage range 42 5 57 V Power available 25 50 W Maximum current 600 mA Table 28 PoE PD parame...

Страница 47: ...SmartFlex SR308 7 9 Other Technical Parameters Other technical parameters CPU power 2 DMIPS per MHz Flash memory 256 MB RAM 512 MB M RAM 128 kB Table 30 Other technical parameters 41 ...

Страница 48: ...SmartFlex SR308 8 Recommended Literature 1 Advantech B B SmartWorx Start Guide 2 Advantech B B SmartWorx Configuration Manual for SmartFlex Routers 42 ...

Страница 49: ...t a rate and duplex manually on the Ethernet interface of the router Available on LAN Configuration page in the router Mobile WAN connection fails DAT LED off Check the signal power Mobile WAN status page If the signal power is weak you will have to use a better antenna If the neighbouring cells have a similar signal strength you will need to use a directional antenna For proper operation the sign...

Страница 50: ... a dynamically assigned address it means that the operator is using NAT or a firewall You can verify NAT using ping to your server with static address and then compare with router s IP address You can verify a Firewall by accessing remotely to the router s Web interface The operator may not provide the address of DNS server and without DNS server s address it is impossible to connect to the dyndns...

Страница 51: ...routers only You can use SFTP on all routers to transfer files to from the router If having troubles with FTP on v2 routers make sure you have FTP enabled Configuration section Services FTP Then you can connect with any client on port 21 with name and password same as for the Web interface If having troubles with SFTP make sure you have SSH enabled Configuration section Services SSH Then you can c...

Страница 52: ...ice advantech eu Web www advantech bb com 10 3 Customer Support for Asia E mail icg support advantech com tw Web www advantech com Upkeep advices The SIM card must be handled carefully as with a credit card Do not bend do not scratch the card and do not expose the card to static electricity When cleaning the router do not use aggressive chemicals solvents or abrasive clean ers 46 ...

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