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LR77 v2

9. Troubleshooting

If you cannot connect to the router from your PC, your network card may be configured
in such a way that it is not possible to connect to the router. Take one or more of the
following steps in order to solve the problem:

•

Make sure your PC’s network card is configured to obtain the IP address form the
DHCP server (by default the DHCP server is running in the router).

•

Set the communication rate to 10 MB/s in the properties of your network card.

•

Connect the router to the PC via Switch.

•

Connect the router to the PC, start the router first and then start the PC after the
router’s initialization.

9.1

FAQ

-

The router reboots itself and the Ethernet connection fails.

•

The router will not work well without an antenna. Keep the antenna as far as possi-
ble from the power supply.

-

Ethernet connection fails or is not establishing.

•

It is possible to turn auto negotiation off and set a rate and duplex manually on the
Ethernet interface of the router. Available on "LAN Configuration" page in the router.

-

Mobile WAN connection fails.

•

Check the signal power ("Mobile WAN status" page). If the signal power is weak,
you will have to use a better antenna. If the neighbouring cells have a similar signal
strength, you will need to use a directional antenna. For proper operation, the signal
levels have to be good.

•

Try to enable automatic ping from the router, which will check the connection when
there are no data running and in the case of a failed ping, restart the connection.
This can be done on the "Mobile WAN Configuration" page in the router in the
"Check connection" section. " bind" option is to ensure the ping goes
always through Mobile WAN network interface.

-

Mobile WAN connection cannot be established.

•

Check the "Mobile WAN Configuration" – APN, name, password and IP address (all
can be blank).

•

Try to enter the SIM card PIN – verify that the SIM card has the PIN code entered.
Available on "Unlock SIM Card" page in the "Administration" section.

37

04-09-19

LUCOM GmbH — Flößaustr. 22a — 90763 Fürth — Tel.: +49 911/ 957 606 00 — E-Mail: [email protected] — www.lucom.de

www

.lucom.de

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Содержание LR77 v2 Libratum

Страница 1: ...LTE Industrial Router LR77 v2 USER MANUAL 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom de www lucom de ...

Страница 2: ...al system without written consent Information in this manual is subject to change without notice and does not represent a commitment on the part of Advantech B B SmartWorx Advantech B B SmartWorx s r o shall not be liable for incidental or consequential damages resulting from the furnishing performance or use of this manual All brand names used in this manual are the registered trademarks of their...

Страница 3: ...s under GPL licence are available free of charge by sending an email to techSupport advantech bb com Please see http ep advantech bb cz devzone for more information Advantech B B SmartWorx s r o Sokolska 71 562 04 Usti nad Orlici Czech Republic Document No MAN 0014 EN revision from April 4 2019 Released in the Czech Republic i 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E M...

Страница 4: ...escription of the front panel 15 5 7 1 Status indication 16 5 7 2 Power connector PWR 17 5 7 3 Antenna connector ANT DIV and GPS alternatively WIFI or WMBUS 18 5 7 4 SIM card reader 19 5 7 5 Ethernet Port ETH 20 5 7 6 PORT1 21 5 7 7 PORT2 21 5 7 8 USB Port 22 5 7 9 I O Port 23 5 7 10 Reset 25 6 First Use 26 6 1 Connecting the router before first use 26 6 2 Start 27 6 3 Configuration 27 6 3 1 Confi...

Страница 5: ... 7 3 3 LTE module supports 450 MHz 33 7 4 Technical parameters of GPS 34 7 5 Other Technical Parameters 35 7 6 Technical parameters of I O port 35 7 7 Technical parameters of expansion port 35 8 Recommended Literature 36 9 Troubleshooting 37 9 1 FAQ 37 10 Customers Support 40 10 1 Customer Support for NAM 40 10 2 Customer Support for Europe 40 10 3 Customer Support for Asia 40 iii 04 09 19 LUCOM G...

Страница 6: ...nectors metal 13 17 Default position of plastic and metal DIN rail clip 14 18 Removal from the DIN rail 14 19 Front panel LR77 v2F G 15 20 Power connector 17 21 Connection of power supply 17 22 Connecting of the antenna 18 23 Ejected SIM holder 19 24 Ethernet connector 20 25 Connection of ethernet cable 20 26 PORT1 cable connection 21 27 PORT2 cable connection 22 28 USB connector 22 29 I O connect...

Страница 7: ...nector 22 14 Connection of I O port 23 15 Description of reset and restart router 25 16 Basic parameters 29 17 Versions LR77 v2B and LR77 v2F 30 18 Versions LR77 v2BG and LR77 v2FG 30 19 Versions LR77 v2B L45 31 20 Versions LR77 v2B and LR77 v2F 32 21 Versions LR77 v2BG and LR77 v2FG 33 22 Technical parameters of LTE module 450 MHz 33 23 Technical parameters of GPS 34 24 Other technical parameters...

Страница 8: ...ers with appropriate certification and labelling should be used in locations where flammable and explosive materials are present including gas stations chemical plants or locations in which explosives are used We remind users of the duty to observe the restrictions concerning the utilization of radio devices at such places Switch off the router when traveling by plane Utilization of the router on ...

Страница 9: ...ins high quality materials and components which can be recycled At the end of it s life this pro duct MUST NOT be mixed with other commercial waste for disposal The device contains the battery Remove the battery from the device before disposal The battery in the device needs to be disposed apart accordingly Check the terms and conditions of your supplier for disposal information 3 04 09 19 LUCOM G...

Страница 10: ...n the requirements of the customer Configuration is done via web interface protected by password The router supports cre ation of VPN tunnels using technologies IPsec OpenVPN and L2TP to ensure safe commu nication Web interface provides detail statistics about the router activities signal strength detailed log etc Cellular router supports functions DHCP NAT NAT T DynDNS NTP VRRP control by SMS and...

Страница 11: ...rature range for power supply is reduced to 0 C to 40 C As optional accessories can also be supplied the following expansion ports one for Basic version or two for Full version RS232 RS485 422 MBUS ETHERNET CNT SWITCH WIFI WMBUS or SDH Separation columns for mounting expansion boards are included 5 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom d...

Страница 12: ... 1 x 1 x LR77 v2B L45 Plastic 1 x 1 x 1 x 1 x 1 x LR77 v2B L45 SL Metal 1 x 1 x 1 x 1 x 1 x LR77 v2F G Plastic 1 x 1 x 1 x 1 x 1 x 1 x 1 x LR77 v2F G SL Metal 1 x 1 x 1 x 1 x 1 x 1 x 1 x Table 1 Router versions Figure 2 Front panel LR77 v2B G Figure 3 Front panel LR77 v2F G Figure 4 Front panel LR77 v2B L45 Figure 5 Front panel LR77 v2B G SL Figure 6 Front panel LR77 v2F G SL Figure 7 Front panel ...

Страница 13: ...version LR77 v2F G SL BB LR2Fuuvw2y zzzz Full version in the metal box LR77 v2B L45 BB LR2B74vw1y zzzz Basic version LR77 v2B L45 SL BB LR2B74vw2y zzzz Basic version in the metal box Table 2 Delivery identification Figure 8 Label examples 1 Order codes are described in detail in a separate chapter 7 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom ...

Страница 14: ... Cellient LTE module 450 MHz band only 2 v port 1 w port 23 x type of router box y type of power supply z specific variation Letter v port 1 Port type Letter v incode none 0 ETH 1 RS232 2 RS485 3 RS422 4 MBUS 5 CNT 6 SWITCH 94 Table 3 Type of port 1 2 Available for basic version only 3 Available for full version only 4 Occupies both port 1 and port 2 Available for full version only 8 04 09 19 LUCO...

Страница 15: ...e of router box Letter x in code Plastic 1 Metal 2 Table 5 Type of router box Letter y type of the power supply Type of power supply Letter y in code none 0 Europe 1 UK Ireland 2 Australia 3 USA 4 Table 6 Type of power supply 5 Available for full version only 9 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom de www lucom de ...

Страница 16: ...es of order codes are listed in the table bellow Order code Features interfaces Box Power supply BB LR2B710010 Gemalto LTE module 1x SIM slot 1x ETH 1x USB 1x I O plastic none BB LR2B721021 Sierra wireless LTE module 1x SIM slot 2x ETH 1x USB 1x I O metal Europe BB LR2B743012 Cellient LTE module 450 MHz band only 1x SIM slot 1x ETH 1x USB 1x I O 1x RS485 plastic UK Ireland BB LR2F720720 SWH Sierra...

Страница 17: ...box Figure 9 Basic dimensions of plastic box bottom and front view 5 4 2 Metal box Figure 10 Basic dimensions of metal box bottom and front view 11 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom de www lucom de ...

Страница 18: ... 60439 1 ed 2 00 A1 04 Attention If the negative pole of the router is grounded there is no protection against reversed polarity Compliance of EN 60439 1 ed 2 00 A1 04 specification it is necessary to observe next assembly of the router to the switch board For whip antennas we recommend to observe a distance of 6 cm from cables and metal surfaces on every side due to the elimination of interferenc...

Страница 19: ...y cables with reticular tension 230 V 50 Hz Figure 13 Cable routing plastic Figure 14 Cable routing metal Sufficient space must be left in front of individual connectors for handling of cables Figure 15 Space in front of connectors plastic Figure 16 Space in front of connectors metal For correct function of the router we recommend to use in the switch board earth bonding distribution frame for gro...

Страница 20: ...anging the position of the DIN rail clip tighten the screws with max 0 4 Nm torque Figure 17 Default position of plastic and metal DIN rail clip To remove the router from the DIN rail push the router down lightly so the bottom part of the DIN rail clip hitched to the DIN rail gets out of the rail and then pull out the bottom part of the router away from the DIN rail Figure 18 Removal from the DIN ...

Страница 21: ...ed with connec tor for WIFI or WMBUS antenna WIFI R SMA Connector for WIFI antenna Available only when the router is equipped with an expansion port WIFI WMBUS SMA Connector for WMBUS antenna Available only when the router is equipped with an expansion port WMBUS USB USB A Host Connector for connection of USB devices to the router Sup ports devices with PL 2303 and FTDI USB RS232 converters I O 3 ...

Страница 22: ... diode can be selected by user OUT Green On Binary output active IN Green On Binary input active ETH Green On Off Selected 100 Mbit s Selected 10 Mbit s ETH Yellow On Blinking Off The network cable is connected Data transmission The network cable is not connected PORT Green Depends on the expansion port see user s manual for used port PORT Yellow Depends on the expansion port see user s manual for...

Страница 23: ...he protection against re versed polarity is lost if the negative pole is grounded The power consumption during receiving is 2 3 W The peak power consumption during data sending is 5 5 W However values of consumption can be increased if some expansion port is equipped For correct operation it is necessary that the power source is able to supply a peak current of 1 2 A Circuit example Figure 21 Conn...

Страница 24: ...nnect the main antenna For connecting the diversity antenna use the second antenna connector DIV The third connector GPS in the full version of the router is used for additional antenna intended for GPS router supports active GPS antenna On user s request this antenna connector can be modified to WIFI or WMBUS The antenna is connected by screwing this antenna to the SMA connector on the front pane...

Страница 25: ...ccess Point Name Supported type of SIM cards Mini SIM 2FF dimensions 25 0 x 15 0 x 0 76 mm Changing the SIM card Before handling of the SIM card disconnect the router from power supply Press the small yellow button to eject the reader holder Insert the SIM card into the reader holder and slide it in the reader see figure below Figure 23 Ejected SIM holder 19 04 09 19 LUCOM GmbH Flößaustr 22a 90763...

Страница 26: ...put Output 4 5 6 RXD Receive Data negative pole Input Output 7 8 Table 12 Connection of Ethernet connector Figure 24 Ethernet connector ATTENTION ETH port is not POE Power Over Ethernet compatible Plug Ethernet cable into the RJ45 connector labeled as ETH see figure below Figure 25 Connection of ethernet cable 20 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom...

Страница 27: ...J45 connector labeled as PORT1 see figure below Figure 26 PORT1 cable connection 5 7 7 PORT2 The PORT2 is equipped on customer s request with one of the offered expansion ports RS232 RS485 RS422 MBUS SDH SWITCH together with PORT1 WIFI WMBUS PORT2 is available only in the Full version of the router Description and examples of expan sion ports connection can be found in user s guide for correspondi...

Страница 28: ... USB data USB data signal positive pole Input Output 4 GND Negative pole of DC supply voltage Table 13 Connection of USB connector Figure 28 USB connector Mounting USB flash drive to the system To use the USB flash drive in the Linux system of the router it is necessary to mount it Use dmesg command to see the name of recently connected device E g sda sda1 and then use mount command Example mount ...

Страница 29: ...input and control setting binary output Binary output is not switched to ground in the default configuration Maximum load binary output is 30 V 100 mA The constant current supplied by the binary input is 3 mA Connect I O cable into the I O connector on the front panel of the router and tighten locking screws see figure below Figure 30 Connection of I O cable 23 04 09 19 LUCOM GmbH Flößaustr 22a 90...

Страница 30: ...scribing connection of binary input and output to the router Figure 31 Connection of input and output to the router 24 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom de www lucom de ...

Страница 31: ...figuration of the router see Configuration manual for v2 routers because reset of the router sets the configuration to the default state It is important to distinguish between reset and reboot the router Action Router behavior Invoking events Reboot Turn off and then turn on router Disconnect and connect the power Press the Reboot button in the web configuration Reset Restore default configuration...

Страница 32: ...ch are required to run your applications Don t forget to insert SIM card The router can not operate without connected antenna SIM card and power supply If the antenna is not connected router can be damaged Figure 33 Router connection 26 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom de www lucom de ...

Страница 33: ... necessary that the power source is able to supply a peak current of 1 A 6 3 Configuration Attention If no SIM card is inserted in the router it is not possible to operate Inserted SIM card must have activated data transmission 6 3 1 Configuration over web browser For status monitoring configuration and administration of the router is available a web interface which can be accessed by entering the...

Страница 34: ...ion and administration of the router can be also used Telnet After entering the IP address of the router you will be allowed to configure the router using commands The default IP address of the router is 192 168 1 1 Configuration may be performed only by the user root with default password root A detailed description of the router settings via the Telnet can be found in the document Con figuration...

Страница 35: ...dle GPRS LTE 2 3 W to 3 5 W GPRS transmission to 5 5 W LTE transmission Dimensions Plastic box Metal box 51 x 87 x 116 mm DIN 35 mm 42 x 87 x 113 mm DIN 35 mm Weight LR77 v2 150 g LR77 v2 SL 280 g Antenna connector 3x SMA 50 Ohm User interface ETH USB PORT1 PORT2 Ethernet 10 100 Mbps USB 2 0 On customer s request On customer s request Table 16 Basic parameters Temperature range for routers support...

Страница 36: ... 301 511 V9 0 2 2003 03 ETSI EN 301 908 2 V11 1 1 2016 07 ETSI EN 301 908 13 V11 1 1 2016 07 ETSI EN 300 328 V2 1 1 2016 11 ETSI EN 300 220 2 V3 1 1 2017 02 EMC ETSI EN 301 489 1 V2 1 1 2016 11 ETSI EN 301 489 17 V3 1 1 2017 02 ETSI EN 301 489 3 V2 1 1 2017 03 Safety EN 60950 1 2006 A11 2009 A1 2010 A12 2011 A2 2013 AC 2011 Table 18 Versions LR77 v2BG and LR77 v2FG 7 2 3 Versions LR77 v2B L45 Vers...

Страница 37: ... 2017 03 Draft ETSI EN 301 489 52 V1 1 0 2016 11 ETSI EN 301 489 17 V3 1 1 2017 02 ETSI EN 301 489 3 V2 1 1 2017 03 Safety EN 60950 1 2006 A11 2009 A1 2010 A12 2011 A2 2013 AC 2011 Table 19 Versions LR77 v2B L45 31 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www lucom de www lucom de ...

Страница 38: ...4 dBm UMTS parameters PS bit rate 384 kbps DL 384 kbps UL 3GPP rel 5 6 7 8 standard W CDMA FDD standard Supported frequencies B5 850 Mhz B8 900 Mhz B2 1900 Mhz B1 2100 Mhz Max power typical 24 dBm GPRS EDGE parameters Data throughput max 236 kbps 3GPP rel 99 standard GPRS multislot class 10 EDGE multislot class 12 Coding schemes CS 1 to 4 MCS 1 to 9 Supported frequencies 850 900 1800 1900 MHz Max ...

Страница 39: ...100 MHz Max power typical 24 dBm GPRS EDGE parameters Bit rate 237 kbps DL 59 2 kbps UL GPRS multislot class 10 CS 1 to 4 EDGE multislot class 12 CS 1 to 4 MCS 1 to 9 Supported frequencies 900 1800 MHz Max power typical 26 33 dBm Supported GPRS EDGE power classes EGSM 900 Class 4 33 dBm GSM 1800 Class 1 30 dBm EDGE 900 Class E2 27 dBm EDGE 1800 Class E2 26 dBm Table 21 Versions LR77 v2BG and LR77 ...

Страница 40: ... 29 s Cold start 32 s Accuracy Horizontal 2m 50 5 m 90 Altitude 4 m 50 8 m 90 Velocity 0 2 mps Table 23 Technical parameters of GPS Tracking sensitivity is the lowest GPS signal level for which the device can still detect an in view satellite 98 of the time when in sequential tracking mode Acquisition sensitivity is the lowest GPS signal level for which the device can still detect an in view satel...

Страница 41: ...eters of I O port Binary input and output Input Output Binary input Binary output Reed contact with trigger level 1 3 up to 1 4 V 100 mA max 30 V Table 25 Technical parameters of I O port 7 7 Technical parameters of expansion port Technical parameters of expansion ports are provided in separate manuals 35 04 09 19 LUCOM GmbH Flößaustr 22a 90763 Fürth Tel 49 911 957 606 00 E Mail info lucom de www ...

Страница 42: ...ual Expansion port CNT 7 Advantech B B SmartWorx User s manual Expansion port ETH 8 Advantech B B SmartWorx User s manual Expansion port SWITCH 9 Advantech B B SmartWorx User s manual Expansion port WIFI 10 Advantech B B SmartWorx User s manual Expansion port WMBUS 11 Advantech B B SmartWorx User s manual Expansion port SD 12 Advantech B B SmartWorx Application note Expansion port mounting 13 Adva...

Страница 43: ...e Ethernet interface of the router Available on LAN Configuration page in the router Mobile WAN connection fails Check the signal power Mobile WAN status page If the signal power is weak you will have to use a better antenna If the neighbouring cells have a similar signal strength you will need to use a directional antenna For proper operation the signal levels have to be good Try to enable automa...

Страница 44: ... using NAT or a firewall You can verify NAT using ping to your server with static address and then compare with router s IP address You can verify a Firewall by accessing remotely to the router s Web interface The operator may not provide the address of DNS server and without DNS server s address it is impossible to connect to the dyndns org server The following mes sages will be shown in the Syst...

Страница 45: ... to from the router If having troubles with FTP on v2 routers make sure you have FTP enabled Configuration section Services FTP Then you can connect with any client on port 21 with name and password same as for the Web interface If having troubles with SFTP make sure you have SSH enabled Configuration section Services SSH Then you can connect with any client on port 22 with name and password same ...

Страница 46: ...edit card Don t bend don t scratch on this and do not expose to static electricity During cleaning of the router do not use aggressive chemicals solvents and abrasive cleaners Hereby Advantech B B SmartWorx s r o company declares that the radio equipment narrated in this user s guide is in compliance with EU Directive 2014 53 EU The full text of the EU Declaration of Conformity is available at the...

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