Table 4‑1. Troubleshooting checklist (Continued)
Symptom
Probable Cause and Remedy
Inexplicable measurement values
Air contamination in the sighting path between the
pyrometer and the target object
• Mount the pyrometer in a location that has a clean
sighting path to the target object.
• If necessary, replace the pyrometer with a ratio
pyrometer.
High frequency interference
• Check to ensure that the cable shield is connected
properly.
Changing emissivity is causing fluctuations in temperature
measurements
• Use a ratio pyrometer.
TECHNICAL SUPPORT ORGANIZATION
For help using or troubleshooting products, contact the Advanced Energy Technical
Support Organization Organization (TSO). Proceed as follows:
1. Make a note of the serial number (SN) and part number (PN) listed on the
product label.
2. To contact the TSO by email, address your message to
. In the body of the email, include the serial
number (SN) and part number (PN) of the product and a description of your
problem.
3. To contact the TSO by telephone, dial +1.866.865.5180 (toll-free in the United
States of America).
4. To contact the TSO at its business address, write to:
AE World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
SERVICE, REPAIRS, AND UPGRADES
Before you return equipment for service, refurbishment, calibration, upgrade, or
repair, obtain a Return Material Authorization (RMA) number. You can request an
RMA number by using your My AE Portal account, by completing a form on the
Advanced Energy
®
Impac
®
Series 600 Pyrometer
57010228-00C
Troubleshooting and Technical Support Organization
4‑3