March 2014
64200796L1-13E
Copyright © 2014 ADTRAN, Inc.
Page 5
Quick Start Guide
NetVanta Unified Communications Demo Kit
P/N 4202797G1
U
SING
H
OT
D
ESKING
(O
PTIONAL
)
To demonstrate hot desking, go to the IP Phone
configuration page and select the VVX 300 phone. Use the
radio button to select that phone as a hot desk phone. The
phone will reboot and come up with a login or logout button
displayed. These buttons can then be used to hot desk
other users like 206, 207, 208, and 209.
U
SING
S
TATUS
G
ROUPS
Multiple status groups have been created. Status group 203
is displayed on the receptionist phone (VVX 400). The
status groups demonstrate multiple applications for line
keys, such as park zones, answer calls in park or page
queues, change system mode, direct station select, access
to voice mailbox, and use the Page All function.
U
SING
M
USIC
O
N
H
OLD
Music on hold (MOH) is set to
internal
. Royalty free music
is loaded in the system and stored on the CompactFlash
®
card. Four MOH players have been created; System,
Grocery, Retail, and Motorcycle. The different players are
used in different queues.
D
EMONSTRATING
C
ALL
Q
UEUING
Multiple demonstration queues (general, sales, and service
department) are already configured and described below.
1. The Auto Park and Page demonstration queue 600,
602, 604, and 606 has one agent 204. The de-queue
extensions are 601, 603, 605, and 607 respectively.
Calls to these queues are automatically answered and
parked in the queue. A page over the Page All group
informs users to answer the call. The caller hears an
informative MOH greeting while the paging occurs. A
user can answer the waiting call by dialing the
respective de-queue extension.
2. The sales demonstration queue 608 has multiple
agents. The de-queue extension is 609. Calls to the
queue ring the agents continuously and play the Sales
MOH playlist. Agents are informed with the following
greeting when they answer a call:
You are answering a
queued call
. This allows an agent to distinguish between
a personal call and a queue call. The incoming caller ID
is prefixed with
Sales_
before the actual caller name.
Calls will overflow to the default auto attendant 803.
Callers can also press a key while on hold in the queue
to transfer to the overflow extension.
3. The service department demonstration queue 610 has
four agents. The de-queue extension is 611. The
incoming caller ID is prefixed with
Service_
before the
actual caller name.
P
LACING
E
XTERNAL
C
ALLS
(if connected to analog trunks)
In order to dial an external call, at least one analog trunk
must be connected to
FXO 0/1
and
FXO 0/2
. The analog
trunk must not require a prefix code (such as 9) to dial out.
If a prefix is required, please contact ADTRAN Technical
Support or check the Support Forums at
https://supportforums.adtran.com
configurations using dialed number identification service
(DNIS) substitution on the trunk.
PBX M
ODE
Use the following steps to place external calls using PBX
mode:
1. Press an extension key (201, 202, 203, or 204).
Alternatively, pick up the handset or press the speaker
button.
2. Dial the number. You can make 7- and 10-digit local,
long distance, toll-free, international, 411, operator
assisted, and carrier-specific calls.
3. Press the
Park 1
key to park an active call from the
VVX 600.
a. The key turns red and displays
Retrieve 1
. Retrieve
parked calls by pressing the red illuminated key.
b. You can also pick up a parked call from the ADTRAN
phones by pressing
Retrieve
followed by the zone
number.
4. You can transfer an active call to another extension or
outside number, if another analog trunk is available.
5. You can conference another extension or outside
number, if another analog trunk is available.
K
EY
S
YSTEM
M
ODE
: U
SING
L
INES
1
AND
2
Use the following steps to place external calls in key
system mode:
1. Make sure you have an analog line connected to the
appropriate FXO port. The port mapping is as follows:
Line 1 - FXO 0/1
Line 2 - FXO 0/2
2. To dial out with a line key, press the appropriate line key
to obtain a dial tone. The key indicates it is busy if the
line is in use.
3. You do not need to dial
9
for an outside line. You can
dial 7- and 10-digit local, long distance, toll-free,
international, 411, operator assisted, and
carrier-specific calls.
